Tanudeep Kaur
Mississauga,ON
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare services to patients. Plan and implement strategies for developing improved health care management, highly motivated and skilled Patient Care Representative. Proven problem solver, excellent communicator, highly organized and understanding of data collection. Goal-Driven, exceptional in customer service and assisting team with administrative duties as needed.
Overview
2
2
years of professional experience
Work History
Office Administrative Assistant
Powertronics energy systems
10.2022 - 12.2023
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provided clerical support to company employees by copying, faxing, and filing documents
- Responded to inquiries from callers seeking information
- Sorted, opened, and routed mail and deliveries to meet business requirements
Healthcare Support Worker
Home Instead
02.2022 - 07.2022
- Developed trusting relationships with patients through empathetic listening skills, promoting open dialogue about concerns or questions related to their healthcare experience.
- Facilitated communication between patients, families, and healthcare providers, helping to ensure understanding of care plans and expectations.
- Monitored vital signs and reported any abnormal findings promptly to nursing staff, facilitating early intervention when necessary.
- Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
- Provided comprehensive support to patients with activities of daily living, fostering independence and dignity.
Customer Service Representative
Concentrix
10.2021 - 01.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Post-graduation - Advanced Health Care Leadership
Lambton College
Associate of Applied Science - Graduate Diploma in Health And Rehabilitation
Waiariki Institute of Technology
Bachelor of Science - General Nursing
Medical And Nursing College
Skills
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- Billing and Invoicing
Accomplishments
- Worker Health and Safety Awareness in 4 Steps (18-August-2021)
- WHIMS certified.
- Scheduling - Communicated with clients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Inventory Management - Managed inventory and office budgeting for supplies for busy office.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development. Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Office Administrative Assistant
Powertronics energy systems
10.2022 - 12.2023
Healthcare Support Worker
Home Instead
02.2022 - 07.2022
Customer Service Representative
Concentrix
10.2021 - 01.2022
Post-graduation - Advanced Health Care Leadership
Lambton College
Associate of Applied Science - Graduate Diploma in Health And Rehabilitation
Waiariki Institute of Technology
Bachelor of Science - General Nursing
Medical And Nursing College