Prabhjot Kaur
Moncton,Canada
Summary
To secure a position in an environment where my exceptional communication skills and customer service experience can contribute to the success of the company.
Overview
3
3
years of professional experience
Work History
Office Administrative Assistant
MK Transport Ltd.
02.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
Call Center Représentative
Saanvi Technologies
04.2021 - 03.2022
- Handle Inbound customer calls regarding product inquiries, billing issues, and service complaints
- Provide accurate and timely information to customers while maintaining a high level of professionalism and empathy
- Effectively resolve customer concerns and complaints to ensure customer retention and satisfaction
- Meet and exceed monthly performance targets for call volume, resolution time, and customer satisfaction
- Process orders, returns, and exchanges according to company policies and procedures.
Education
Office Admin in Health Services -
St. Clair
Brampton, Canada08.2023
High School -
Khalsa College
Punjab, India03.2020
Skills
- Quick learner with never give up attitude and have multi-tasking abilities
- Outstanding problem solving, troubleshooting and follow up skills
- Techno savvy, have the proper knowledge of Microsoft Office
- Have proficiency in verbal as well as non-verbal communication
- Verbal Communication
- Schedule Management
- Scheduling appointments
Volunteer Experience
- Earn volunteer experience at local Sikh temple by serving the congregation and helping with general duties (serving lunch, helping priest and cleaning after service etc.)
- Used to work as a volunteer in college and helped students in solving their various issues.
Timeline
Office Administrative Assistant
MK Transport Ltd.
02.2023 - 12.2023
Call Center Représentative
Saanvi Technologies
04.2021 - 03.2022
Office Admin in Health Services -
St. Clair
High School -
Khalsa College
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