KANIKA KANIKA
Etobicoke,ON
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
3
3
years of professional experience
Work History
Office Administrative Assistant
Diamond Property Services
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Transcribed and organized information to assist in preparing speeches and presentations.
Front Desk Concierge Supervisor
Diamond Property Services
09.2023 - 02.2024
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
Front Desk Supervisor
Paragon Security
04.2023 - 09.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for employees.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Secuirty Associate
Paragon Security
05.2022 - 04.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Assisted in updating emergency response protocols, enhancing preparedness across the organization.
- Collaborated with local law enforcement for better coordination during critical incidents.
- Enhanced safety for all personnel with timely response to emergency situations and alarms.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Provided excellent customer service to employees and visitors, offering assistance when needed while maintaining a professional demeanor.
Education
High School Diploma -
Niagara College, Toronto
Toronto, ON01-2024
Skills
- Technical Knowledge: Intralinks, Sales Builder, Technology Expert, Sales Force, Moodle , Learning Management Systems , MS Word, Power Point, and Excel
- Exceptional client service abilities
- Critical thinking capabilities
- Strong initiative
- Effective written and verbal communication skills
- Relationship building
- Verbal communication
Languages
English
Full Professional
Hindi
Native or Bilingual
French
Elementary
Punjabi
Full Professional
Timeline
Office Administrative Assistant
Diamond Property Services
02.2024 - Current
Front Desk Concierge Supervisor
Diamond Property Services
09.2023 - 02.2024
Front Desk Supervisor
Paragon Security
04.2023 - 09.2023
Secuirty Associate
Paragon Security
05.2022 - 04.2023
High School Diploma -
Niagara College, Toronto
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