Taneisha Kerr
North York
Summary
Compassionate Healthcare Customer Service Representative known for high productivity and efficient task completion. Skilled in patient communication, data entry accuracy, and healthcare policy understanding. Excel in active listening, empathy, and problem-solving to enhance patient satisfaction and support team objectives.
Overview
9
9
years of professional experience
Work History
Personal Support Worker
City of Toronto Log term Care
Toronto, Ontario
01.2025 - Current
- Assisted residents with daily living activities and personal care needs.
- Monitored health status and reported changes to nursing staff promptly.
- Provided emotional support to residents through active listening and companionship.
Client Service Coordinator
Extra Help Home Services
Toronto, Ontario
08.2017 - 12.2025
- Coordinated client schedules and service requests for home care services.
- Communicated effectively with clients to address inquiries and concerns.
- Assisted caregivers by providing resources and information for client needs.
Community Support Worker
Saint Elizabeth Healthcare
Markham, Ontario
01.2017 - 03.2024
- Provided emotional support and companionship to clients in their homes.
- Assisted clients with daily living activities and personal care tasks.
- Developed personalized care plans in collaboration with healthcare teams.
Program Coordinator's Assistant
Costi Immigrations Senior Services( Adult Day Program)
Woodbridge, Ontario
09.2018 - 10.2019
- Assisted clients in developing social skills through engaging activities and companionship.
- Maintained detailed records of client progress and communicated changes to healthcare teams.
- Organized an activity program for residents that included physical, social, mental, and spiritual activities.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
Education
Associate of Applied Science - Pre Health Science Certificate
George Brown College
Toronto, None01-2009
Associate of Applied Science - Personal Support Worker Certificate
National Academy of Health And Business
Mississauga, ON01-2002
Some College (No Degree) - Practical Nursing
Seneca College of Applied Arts And Technology
North YorkSkills
- Personal care
- Health monitoring
- Record keeping
- Care planning
- Crisis intervention
- Communication skills
Timeline
Personal Support Worker
City of Toronto Log term Care
01.2025 - Current
Program Coordinator's Assistant
Costi Immigrations Senior Services( Adult Day Program)
09.2018 - 10.2019
Client Service Coordinator
Extra Help Home Services
08.2017 - 12.2025
Community Support Worker
Saint Elizabeth Healthcare
01.2017 - 03.2024
Associate of Applied Science - Pre Health Science Certificate
George Brown College
Associate of Applied Science - Personal Support Worker Certificate
National Academy of Health And Business
Some College (No Degree) - Practical Nursing
Seneca College of Applied Arts And Technology
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