TANA BASARABA
Fort McMurray,Canada
Summary
Motivated high school graduate with an engaging personality and a flexible approach. Recognized for upbeat and friendly demeanor, consistently anticipating customer needs to create enjoyable experiences. Skilled at cultivating a positive and welcoming environment that promotes customer satisfaction.
Overview
5
5
years of professional experience
Work History
Dining Room/Lounge Waitress
The Keg
08.2023 - Current
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Assisted bartenders by making drinks when necessary.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Quickly reset and clean up tables after guests leave to enable fast turn around and guest flow.
- Collected payment for food and drinks served, balanced cash receipts and managed a nightly cashout.
- Trained and assisted new servers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Lead Hostess
The Keg
08.2021 - Current
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Greet guests in a professional manner to ensure the best possible guest experience is maintained.
- Preform opening and closing duties such as ensure the doors are locked/unlocked, setting up and taking down the cash register, and creating server sections to ensure everyone has an adequate amount of tables.
- Implemented strategies for effective conflict resolution, ensuring timely resolution of guest complaints and concerns.
- Creating and managing large parties.
- Delegating jobs to other hosts to help the restaurant flow.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
Customer Service Representative/Shift Runner
Dominos
08.2019 - 07.2021
- Operated a cash register, collected payments, and provided accurate change.
- Operated pizza ovens and other kitchen equipment in a safe manor.
- Setting the team up for a productive day by preparing ingredients including pizza toppings, dough, and stock.
- Trained and assisted new staff members.
- Wrapped up and stored food in an appropriate manner to ensure food safety.
- Building relationships with coworkers and guests to create a friendly work environment.
- Kept Kitchen and store clean by using chemicals such as sanitizer.
- Responded and dealt with customer complaints and refunds.
- Answered customer calls and taking orders while maintaining the kitchen.
Education
High School Diploma -
Holy Trinity Catholic High School
Fort McMurray, AB06.2023
Skills
- Organized
- Hard working
- Leadership
- Time management
- Critical thinking
- Communication
- Adaptability
- Customer Service
Extracurricular Activities
Hockey, mixed and women's- 2012-2023
- Mixed house team 2012-2020
- Women's travel team 2021-2023
- Assistant captain 2020, 2022
Women's Basketball, recreational and with school- 2016-2023
- Team captian 2023
Timeline
Dining Room/Lounge Waitress
The Keg
08.2023 - Current
Lead Hostess
The Keg
08.2021 - Current
Customer Service Representative/Shift Runner
Dominos
08.2019 - 07.2021
High School Diploma -
Holy Trinity Catholic High School
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