Tami Barrow
Personal Support Worker
London,ON
Summary
Personal Support Worker with a strong commitment to enhancing quality of life for clients through dignity and respect. Proven ability to manage medication administration and coordinate appointments effectively. Experienced in providing compassionate care for individuals with Dementia and in Palliative care settings. Excellent relationship-building skills foster trust and support among clients and families.
Overview
13
13
years of professional experience
1
1
Certification
Work History
PSW
Home Care
London, Ontario
03.2018 - 04.2025
- Developed customized meal plans to accommodate dietary restrictions and preferences of individuals served.
- Responded to emergencies involving client safety, ensuring immediate assistance was provided.
- Recorded vital signs, including temperature, pulse, respiration rate, and blood pressure.
- Educated families about patient conditions, offering support during challenging times.
- Encouraged participation in recreational activities to enhance social interaction among clients.
- Administered medications following physician directives and tracked patient responses.
- Assisted with personal hygiene tasks, ensuring comfort and dignity for clients.
- Provided palliative care and dementia care, focusing on quality of life for patients.
Personal Support Worker
The Village of Glendale Crossing LTC
London, Ontario
08.2021 - 03.2024
- Consistently delivered care aligned with D.I.P.P.S principles.
- Assisted individuals with activities of daily living across all levels.
- Conducted detailed observations to monitor patient progress and well-being.
- Provided emotional and social support to residents and families.
- Lifted and transported residents using mechanical devices for safety.
- Collaborated with Recreation team to enhance resident engagement.
- Supported team members to promote a cohesive work environment.
Customer Experience Manager
Indigo
London, Ontario
11.2019 - 10.2020
- Trained staff, resulting in improved performance and engagement levels.
- Supported team members and customers to align with store vision and sales objectives.
- Maintained performance management records and conducted comprehensive reviews.
- Fostered customer relationships through effective engagement strategies.
District Customer Service Manager
Bed, Bath and Beyond
London, Ontario
08.2012 - 11.2019
- Oversaw customer service operations across 16 store locations in Ontario.
- Developed strategies to enhance sales performance.
- Conducted training sessions and performance appraisals for staff development.
- Implemented employee recognition programs, boosting engagement by 45%.
- Recruited and mentored new customer service representatives and managers.
- Resolved all customer complaints to uphold service excellence.
- Interviewed, hired, and trained quality candidates for customer service roles.
- Recommended improvements to enhance accuracy, efficiency, and responsiveness of department.
Education
Certification - Heath Care
TriOS College
London, ON10-2021
High School Diploma -
Clarke Road Secondary School
London, Ontario06-1992
Skills
- Meal planning and preparation
- Team collaboration
- Recreational activity planning
- Customer engagement strategies
- Conflict resolution
- Medication administration
- Vital signs monitoring
- Emotional support provision
- Training and development
- Performance management
- Care plan implementation
- Observation and assessment
- Personal hygiene assistance
- Emergency response
- Vital signs assessment
- Medication management
- Palliative care support
- Patient relationship management
Certification
- PSW Certificate
- Human Resource Management Certification
- First Aid Training
Timeline
Personal Support Worker
The Village of Glendale Crossing LTC
08.2021 - 03.2024
Customer Experience Manager
Indigo
11.2019 - 10.2020
PSW
Home Care
03.2018 - 04.2025
District Customer Service Manager
Bed, Bath and Beyond
08.2012 - 11.2019
Certification - Heath Care
TriOS College
High School Diploma -
Clarke Road Secondary School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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