Paula moniz
Innisfil,ON
Summary
Compassionate and dedicated professional with experience at Chartwell Retirement Residences, specializing in patient care and emotional support. Proven ability to enhance clients' quality of life through personalized care plans and effective communication. Skilled in mobility assistance and relationship building, consistently improving service delivery and client satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Psw
Chartwell Retirement Residences
08.2021 - 10.2025
- Provided compassionate personal care and support to enhance clients' quality of life.
- Assisted clients with daily living activities, ensuring safety and comfort.
- Developed individualized care plans in collaboration with multidisciplinary teams.
- Monitored health status, reporting changes to healthcare professionals promptly.
- Trained and mentored new staff on best practices in client care delivery.
- Implemented process improvements to optimize workflow efficiency in caregiving tasks.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
Customer Service Manager
Loblaws
10.2008 - 08.2021
- Assisted in resolving customer inquiries and complaints through effective communication and problem-solving techniques.
- Gained knowledge of customer service protocols and systems to enhance response efficiency.
- Supported team in maintaining high-quality service standards by following established guidelines.
- Collaborated with colleagues to ensure seamless operations during peak service periods.
- Learned to utilize customer management software for tracking interactions and improving service delivery.
- Engaged with customers proactively to gather feedback for continuous improvement initiatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Archbishop Romero
07-2003
Skills
- Mobility assistance
- Dementia care
- Personal hygiene assistance
- Emotional support
- Patient care
- Palliative care
- Housekeeping tasks
- Meal preparation
- Meal planning
- Relationship building
- Transportation services
Languages
English
Full Professional
Certification
- PCA - Personal Care Aide
- Licensed CPR
Timeline
Psw
Chartwell Retirement Residences
08.2021 - 10.2025
Customer Service Manager
Loblaws
10.2008 - 08.2021
High School Diploma -
Archbishop Romero