Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Paula moniz

Innisfil,ON

Summary

Compassionate and dedicated professional with experience at Chartwell Retirement Residences, specializing in patient care and emotional support. Proven ability to enhance clients' quality of life through personalized care plans and effective communication. Skilled in mobility assistance and relationship building, consistently improving service delivery and client satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Psw

Chartwell Retirement Residences
08.2021 - 10.2025
  • Provided compassionate personal care and support to enhance clients' quality of life.
  • Assisted clients with daily living activities, ensuring safety and comfort.
  • Developed individualized care plans in collaboration with multidisciplinary teams.
  • Monitored health status, reporting changes to healthcare professionals promptly.
  • Trained and mentored new staff on best practices in client care delivery.
  • Implemented process improvements to optimize workflow efficiency in caregiving tasks.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.

Customer Service Manager

Loblaws
10.2008 - 08.2021
  • Assisted in resolving customer inquiries and complaints through effective communication and problem-solving techniques.
  • Gained knowledge of customer service protocols and systems to enhance response efficiency.
  • Supported team in maintaining high-quality service standards by following established guidelines.
  • Collaborated with colleagues to ensure seamless operations during peak service periods.
  • Learned to utilize customer management software for tracking interactions and improving service delivery.
  • Engaged with customers proactively to gather feedback for continuous improvement initiatives.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

High School Diploma -

Archbishop Romero
07-2003

Skills

  • Mobility assistance
  • Dementia care
  • Personal hygiene assistance
  • Emotional support
  • Patient care
  • Palliative care
  • Housekeeping tasks
  • Meal preparation
  • Meal planning
  • Relationship building
  • Transportation services

Languages

English
Full Professional

Certification

  • PCA - Personal Care Aide
  • Licensed CPR

Timeline

Psw

Chartwell Retirement Residences
08.2021 - 10.2025

Customer Service Manager

Loblaws
10.2008 - 08.2021

High School Diploma -

Archbishop Romero
Paula moniz