Susan Ricklefs
Kenora,ON
Summary
Compassionate PSW with proven experience in direct patient care. Skilled in emotional support, personal hygiene assistance, and problem-solving. Dedicated to enhancing client well-being through effective communication and dependable caregiving.
Overview
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1
Language
Work History
PSW
Wiggwas
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided emotional support, fostering positive relationships with clients.
- Maintained accurate records of client care and progress reports.
- Collaborated with healthcare professionals to optimize client care plans.
- Trained new staff on caregiving protocols and best practices.
- Implemented strategies for improving client mobility and independence.
- Monitored changes in client conditions, reporting updates to supervisors promptly.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Childcare Provider
Tikinagan Child And Family Services
- Planned and implemented engaging educational activities for children, fostering early development and learning.
- Monitored children's behavior and interactions, ensuring a safe and supportive environment.
- Assisted in daily routines, including meal preparation, hygiene practices, and nap schedules.
- Communicated effectively with parents regarding children's progress and any concerns observed during care.
- Collaborated with team members to develop individualized care plans tailored to children's needs.
- Maintained cleanliness and organization of play areas, promoting a healthy space for exploration.
- Provided mentorship to new childcare staff, sharing best practices in child engagement and safety protocols.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Introduced children to educational games and activities to boost learning.
- Provided emotional support and guidance to children during difficult times.
- Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
- Encouraged children to develop healthy social and emotional skills.
- Oversaw smooth drop-off/pick-up transitions by maintaining open communication with parents and ensuring a safe environment for children.
- Provided nutritious meals and snacks according to dietary guidelines, promoting overall health among the children in care.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
- Improved children's physical health with daily outdoor play and exercise routines.
Paramed PSW
ParaMed Home Health Care
- Assisted clients with daily living activities, enhancing comfort and well-being.
- Monitored client health indicators, reporting changes to healthcare professionals.
- Provided companionship and emotional support, fostering positive relationships with clients.
- Administered medications and maintained accurate records of client care plans.
- Implemented safety protocols to ensure a secure environment for clients.
- Collaborated with multidisciplinary teams to coordinate effective care strategies.
- Trained new staff on best practices in personal care assistance and client communication.
- Evaluated care services for continuous improvement in client satisfaction and outcomes.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Monitored and assisted residents through individual service plans.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
- Assisted patients with self-administered medications.
- Collaborated with healthcare professionals to develop individualized care plans addressing each client''s specific needs.
- Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
- Assisted with daily living activities, running errands, and household chores.
- Conferred with supervisor to discuss patient condition and medical care.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
Bakery Attendant
Extra Foods
Bakery Attendant
Safeway
Sales Associate
Husky Gas Station
- Provided exceptional customer service during high-volume shifts.
- Assisted in inventory management and restocking shelves efficiently.
- Operated point-of-sale system accurately, ensuring smooth transactions.
- Maintained cleanliness and organization of sales floor and work areas.
- Resolved customer inquiries promptly, enhancing overall satisfaction levels.
- Collaborated with team members to meet daily sales goals consistently.
- Implemented best practices for safety and compliance in operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Cashier
LCBO
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained cleanliness and organization of the checkout area for efficiency.
- Handled cash, credit, and debit transactions with precision to ensure accuracy.
- Collaborated with team members to enhance customer service experiences.
- Resolved customer inquiries and concerns promptly to maintain satisfaction.
- Participated in inventory management by restocking shelves as needed.
- Followed safety procedures to ensure a secure shopping environment for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved efficiency, organized checkout area for optimal workflow.
- Increased sales of promotional items by informing customers about current offers.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Education
PSW - Nursing
Confederation College Kenora On
Kenora, ON06-1995
Skills
Grooming assistance
Emotional support
Personal hygiene assistance
Housekeeping tasks
Compassionate caregiving
Behavior management
Dressing assistance
Compassionate patient care
Behavior redirection
CPR certified
Light housekeeping
Compassionate care
Care plan implementation
Meal preparation
Housekeeping
Direct patient care
Meal planning
Medication administration
Household tasks
Client transportation
Patient management
Patient assessments
Stress management
Medication management
Nutrition monitoring
Physical therapy support
Nutrition planning
Activities of daily living support
First aid and CPR
Feeding support
Cooking and meal preparation
Shopping and errands
Toileting assistance
Observational skills
Patient lifting techniques
Range of motion exercises
Patient awareness
Personal hygiene
Fall prevention
Companionship
Dementia care
Time management
Elderly care
First aid and safety
Verbal and written communication skills
Problem-solving
Daily living assistance
Multitasking and organization
Dependable and responsible
Compassionate communication
Incident reporting
PPE usage
Respectful and compassionate
Languages
English
Native or Bilingual
Timeline
PSW
Wiggwas
Childcare Provider
Tikinagan Child And Family Services
Paramed PSW
ParaMed Home Health Care
Bakery Attendant
Extra Foods
Bakery Attendant
Safeway
Sales Associate
Husky Gas Station
Cashier
LCBO
PSW - Nursing
Confederation College Kenora On