Tamesha A. Walker-Dezlandes
Brampton,Canada
Summary
A passionate, dependable, and highly experienced skilled customer service team member with demonstrated skills in training, monitoring and coaching staff. Assists to improve the team's knowledge and success by optimizing standard policies and procedures with keen attention to details. Driven to consistently meet and exceed customers' expectations by providing advanced support, managing internal operations and acting as a primary liaison between organization and clients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier (volunteered)
All Spice Jerk Restaurant
07.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Senior Customer Service Representative
Apex Radiology
10.2012 - 03.2024
- Monitored the work of team members to assess and improve quality, service times and customer satisfaction ratings
- Processed end of day transactions by checking balances, checking off cashiers and processing the day's lodgement
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Engaged clients in person and over telephone to answer questions and address complaints.
- Collaborated with cross-functional teams to develop new strategies for enhancing customer experience.
Education
Flight Services -
Seneca Polytechnic
Toronto, Ontario12.2024
Skills
- Amadeus proficiency
- Service recovery
- Time management
- Leadership
- Attention to detail
- Customer service excellence
Certification
- Flight Services with Honours
- Canadian Transport Agency - Accessibility for all
- CPR
- Leadership Essentials Training
Languages
English
Timeline
Cashier (volunteered)
All Spice Jerk Restaurant
07.2024 - 08.2024
Senior Customer Service Representative
Apex Radiology
10.2012 - 03.2024
- Flight Services with Honours
- Canadian Transport Agency - Accessibility for all
- CPR
- Leadership Essentials Training
Flight Services -
Seneca Polytechnic
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