Tamara Abuzaanonah
London,ON
Summary
Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.
Overview
6
6
years of professional experience
Work History
Easyline customer service representative
TD CANADA TRUST
03.2020 - Current
- Consistently achieving and exceeding business targets and expectations
- Helping customers with day-to-day banking needs
- Dealing with customer complaints and providing alternative options
- Leadership opportunities
- Compliance team lead
- Sent communications to provide ongoing updates and information on current team standings
- Update team with policy and procedures
- Lead huddles to talk through changes and updates while answering questions
- AHT team lead
- Sending communications to provide ongoing updates on team results and information on current standings
- Update team with goal changes
- Provide the team with tips to achieve goals
- Lead huddles to talk through goal changes, team results and answer questions
- Supporting New Hires & RTW team members
- Support pillars for all questions and concerns while new hires adjust to WFH environment
- Creating conversations guidelines, tips, and queues for new hires
- Completed integrated coaching (90 second feedback) to drive consistency and success towards New Hire Milestones
sales representative
Bill Gosling outsourcing
01.2019 - 03.2020
- Involved in primary automated outbound calls
- Provide customers with details on products offered
- Monitoring sales performance
- Closing sale deals
Education
Post-secondary degree - Operations Management
Fanshawe college
12.2018
Bachelor`s degree - Financial Economics
Ahram Canadian University
08.2015
Skills
- Problem solving
- Time management
- Efficiency
- Resiliency
- Flexible
- Coachable
Languages
Arabic
Native or Bilingual
Summary of qualifications
- Outstanding customer service, communication, and interpersonal skills.
- Highly adept at assisting coworkers and customers utilizing best practices.
- Detail oriented, strong organizational skills with ability to carry out tasks with minimal supervision.
- Proven ability to work effectively with diverse personalities in a tactful, decisive, and
- resourceful manner.
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Social Media Platforms
Timeline
Easyline customer service representative
TD CANADA TRUST
03.2020 - Current
sales representative
Bill Gosling outsourcing
01.2019 - 03.2020
Post-secondary degree - Operations Management
Fanshawe college
Bachelor`s degree - Financial Economics
Ahram Canadian University
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