Open To Work
Tamanna
Hamilton,ON
Summary
Healthcare professional with experience in direct patient care, documentation, infection prevention, and supporting safe daily routines. Worked with nurses, caregivers, and other healthcare professionals to observe changes, communicate needs, and support individualized care. Also brought customer service experience from a fast-paced retail setting, handling concerns, transactions, and front-end operations with professionalism.
Overview
4
4
years of professional experience
Work History
Personal Support Worker
Ressam Gardens Retirement Home
Hamilton, Ontario
09.2026 - Current
- Provided person-centred care and assistance with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, and personal hygiene.
- Assisted residents with mobility, transfers, positioning, and safe ambulation while following fall-prevention protocols.
- Supported residents with dementia and cognitive impairments using compassionate, patient, and respectful communication.
- Promoted residents’ dignity, independence, privacy, and comfort while respecting individual preferences and care plans.
- Observed and reported changes in residents’ physical, emotional, and cognitive conditions to the appropriate healthcare team members.
- Followed infection prevention and control procedures, proper hand hygiene, and workplace health and safety guidelines.
- Documented care provided and maintained accurate, confidential resident records in accordance with facility policies.
- Maintained accurate records of services provided and progress made by clients.
- Ensured a safe environment for clients by managing risks associated with falls or other accidents.
Personal Support Worker
Carepartners
Brampton, Ontario
08.2026 - Current
- Assisted CarePartners clients with personal care, bathing, grooming, and dressing.
- Supported safe transfers and mobility with proper lift and positioning techniques.
- Provided companionship and emotional support during home and community visits.
- Observed client comfort and reported changes to CarePartners nursing staff.
- Conducted home safety assessments to identify hazards that could put the client at risk.
- Maintained accurate records of client progress and reported any changes to supervisor or healthcare provider.
- Responded calmly to resident requests with respectful, compassionate communication.
- Assessed the need for adaptive equipment including wheelchairs, walkers or canes.
Customer Experience Associate
Walmart
Cambridge, ON
07.2024 - Current
- Delivered friendly and professional customer service, effectively addressing concerns and resolving issues.
- Assisted customers with inquiries, product information, returns, exchanges, and service requests.
- Handled customer complaints professionally and escalated complex concerns to supervisors when required.
- Supported front-end operations, ensuring efficient customer flow during peak periods.
- Collaborated with team members to streamline daily operations and enhance overall customer experience.
- Operated POS systems and processed cash, debit, credit, and other customer transactions accurately.
- Maintained accurate transaction records and followed company policies and procedures.
- Kept the customer service and front-end areas clean, organized, and welcoming.
PSW Student Placement
Extendicare Long-Term Care
Cambridge, ON
11.2025 - 12.2025
- Supported residents in maintaining independence and participating in their daily routines.
- Assisted with repositioning, range-of-motion activities, and safe mobility according to care plans.
- Monitored residents for changes in behaviour, comfort, and overall well-being and communicated observations to staff.
- Prepared resident rooms and care areas while maintaining cleanliness, organization, and safety.
- Assisted residents with grooming, oral care, toileting, and other personal care needs.
- Supported recreational and social activities to encourage resident engagement and positive interactions.
- Maintained resident privacy and confidentiality while following facility policies and infection-control practices.
PSW Student Placement
PeopleCare Long-Term Care
Cambridge, ON
09.2025 - 10.2025
- Assisted residents with personal hygiene, grooming, dressing, toileting, and other activities of daily living.
- Supported residents with mobility, transfers, positioning, and safe ambulation using appropriate techniques.
- Provided compassionate, person-centred care while respecting residents' dignity, privacy, and individual preferences.
- Assisted residents with meals and hydration while following individual care needs and dietary requirements.
- Observed residents' physical and emotional needs and reported changes or concerns to supervising healthcare staff.
- Followed infection prevention, safety, and workplace procedures when providing direct resident care.
- Worked collaboratively with PSWs, nurses, and other healthcare professionals to support quality resident care.
Doctor
Smt. Urmila Devi Hospital
Hoshiarpur, India
10.2022 - 10.2023
- Provided direct patient care by assessing health conditions, monitoring changes, and supporting individualized care needs.
- Monitored patients' health status, documented observations, and communicated changes promptly to the healthcare team.
- Collaborated with nurses, caregivers, and other healthcare professionals to coordinate safe and effective patient care.
- Supported patients with daily care needs while maintaining dignity, privacy, comfort, and respect.
- Followed infection prevention, safety, hygiene, and healthcare procedures while maintaining a clean and safe care environment.
Education
Certificate - Personal Support Worker
Conestoga College
Kitchener, ON12-2025
Healthcare Quality Improvement and Safety Management
Conestoga College
Kitchener, ON12-2024
Bachelor - Ayurvedic Medicine and Surgery
Smt. Urmila Devi Ayurvedic Medical College
Hoshiarpur, India10-2023
Skills
Personal Information
Driving License: Drivers'license with clean abstract.
Languages
Language: English, Hindi, Punjabi
Highlights of Qualification
- Trained and qualified Personal Support Worker (PSW) with formal healthcare education.
- Hands-on experience supporting residents through long-term care PSW placements.
- Skilled in assisting with Activities of Daily Living (ADLs), personal care, mobility, and daily routines.
- Knowledge of person-centred care, dementia support, resident safety, and infection prevention and control.
- Strong healthcare background with a Bachelor of Ayurvedic Medicine and Surgery in India.
- Trained in crisis intervention, verbal de-escalation, N95 use.
- Experienced in providing respectful support while working collaboratively with residents, families, and healthcare teams.
- Holds a valid Vulnerable Sector Check, immunization records, and two-step TB screening.
Work Preference
Job Search Status
Open to workTimeline
Personal Support Worker
Ressam Gardens Retirement Home
09.2026 - Current
Personal Support Worker
Carepartners
08.2026 - Current
PSW Student Placement
Extendicare Long-Term Care
11.2025 - 12.2025
PSW Student Placement
PeopleCare Long-Term Care
09.2025 - 10.2025
Customer Experience Associate
Walmart
07.2024 - Current
Doctor
Smt. Urmila Devi Hospital
10.2022 - 10.2023
Certificate - Personal Support Worker
Conestoga College
Healthcare Quality Improvement and Safety Management
Conestoga College
Bachelor - Ayurvedic Medicine and Surgery
Smt. Urmila Devi Ayurvedic Medical College