Talisha Ward
Oakville,ON
Summary
Production management professional knowledgeable about allocating resources, optimizing production and increasing output with hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing innovative production strategies. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Production Manager
Meateaters Raw Pet Food Company
09.2022 - Current
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Estimated labor requirements to support anticipated workload.
Rotisserie Department Assistant Manager
Fortinos
12.2017 - 09.2022
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Obeyed sensitive and confidential report and organization guidelines to comply with government regulations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Completed daily logs for management review.
Customer Service Manager
Kutting Edge
01.2009 - 03.2018
- I am responsible for general administrative duties, cash transactions customer service, coordination of inventory and assist in placing orders
- Transport of merchandise, organization and cleaning of warehouse
- Networking and research.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Customer Service
Metro Ontario Inc.
07.2015 - 02.2018
- Front end Customer service, Training of new Employees, Cash transaction, Trained and proficient at Customer Service and Lottery, Cared for and maintained the Floral Department, Cash office experience.
- Directed cleaning, restocking, and customer service activities.
- Met customer service objectives by providing superior customer service to all customers.
Customer Service Manager
Audio dynamic
01.2007 - 01.2009
- My general duties included the overseeing of the reception area, greeting patients, coordination of appointments and information distribution
- Supply and inventory organization.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Store Manager
From Around The World
01.2003 - 01.2007
- Responsible for cash deposits and withdrawals
- General book keeping, supply and inventory management
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Customer service, filing, office organization.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
No Degree - Continuing Education Program
Sheridan College Institute of Technology And Advanced Learning
Oakville, ONRequired Freshman Course Load
Lansing Community College
Lansing, MINo Degree - Law
Michigan State University
East Lansing, MISkills
- Outgoing and client oriented
- Desire to learn and grow
- Public relations and customer service
- Filing, record keeping and organization
- Business office Administration
- Production Planning
- Production Optimization
- Quality Assurance
- Quality Control
- Materials Management
- Assembly and Production
- Customer Support
- Cost Control
- Continuous Improvements
Additional Information
I am looking for steady employment with an opportunity to grow and learn. Having many years of customer service experience, I can support and maintain a friendly and professional attitude while providing excellent service. I enjoy challenges and appreciate the consequences of hard work. I look forward to hearing from you. I would be happy to provide references. Please don’t hesitate to contact me for any questions you may have.
Thank You Message
Thank you for taking the time to look over my resume
Languages
English
Full Professional
Timeline
Production Manager
Meateaters Raw Pet Food Company
09.2022 - Current
Rotisserie Department Assistant Manager
Fortinos
12.2017 - 09.2022
Customer Service
Metro Ontario Inc.
07.2015 - 02.2018
Customer Service Manager
Kutting Edge
01.2009 - 03.2018
Customer Service Manager
Audio dynamic
01.2007 - 01.2009
Assistant Store Manager
From Around The World
01.2003 - 01.2007
No Degree - Continuing Education Program
Sheridan College Institute of Technology And Advanced Learning
Required Freshman Course Load
Lansing Community College
No Degree - Law
Michigan State University
Similar Profiles
MANINDERPAL SINGHMANINDERPAL SINGH
Quality Assurance Supervisor at Real Pet Food CompanyQuality Assurance Supervisor at Real Pet Food Company
Maninderjit GhotraManinderjit Ghotra
Maintenance Engineer at Real Pet Food CompanyMaintenance Engineer at Real Pet Food Company
Kyle McQuinnKyle McQuinn
Backup Supervisor at Real Pet Food CompanyBackup Supervisor at Real Pet Food Company