Tak Kei Cheung
Calgary,AB
Summary
Customer-focused professional with successful 15-year career in customer service, sale and coaching sector. Dynamic successful applying self motivating and time management in busy business environment.
Overview
16
16
years of professional experience
Work History
Product Advisor
Birchwood Chrysler Dodge Jeep Ram
01.2023 - 04.2024
- Boosted customer satisfaction by providing tailored product recommendations and personalized solutions.
- Put together contract documents, finalized sales and set up service plans.
- Maintained extensive knowledge of competitor offerings, enabling informed discussions with customers regarding product differentiators and value propositions.
- Enhanced sales performance through the development of effective sales strategies and comprehensive product knowledge.
Cook
Summer Palace Chinese Restaurant
08.2021 - 12.2022
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Transitioned between lunch and diner service.
- Supervise, co-ordinate and schedule the activities of staff who prepare, portion and serve food.
- Estimate and order ingredients and supplies required for meal preparation
- Establish work schedules and procedures.
- Maintain record of stock, repairs, sales and wastage.
- Ensure that food and service meet quality control standards.
Business Owner
Wing.D Sport Club Limited
06.2020 - 03.2021
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Employed prompt decision-making and in-depth research to resolve issues.
- Cooperate and communicate with the organization either sport or other industry.
- Goals setting and provide coach training program, sales target, promotion and develop service experience to coach teams
- Responsible for the company to organize the annual marketing planning
District Manager
Dik Wing Limited
05.2012 - 05.2020
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Manage and monitor the junior coach
- Provide coach training for the junior coach and coach assistant
- Cooperate and communicate with swimming clubs and LCSD for the daily operation and renting.
- Event organizing ( Swimming Gala, Function)
Coach
Dik Wing Limited
05.2008 - 05.2012
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Participated in fundraising events, helping team bring in funds to pay for travel and other expenses.
- Enforced discipline both on and off-field to lead team with highest personal standards.
- Responsible for the children safety
- Provide professional Swimming Coaching service
- Assist and report the coaching process and performance to the senior coach
- Communicate to the client and provide the professional advice for the children.
Education
Bachelor of Science - Sport Management
University of Northumbria At Newcastle
United Kingdom07.2012
Skills
- Microsoft office
- Social Media
- Time management
- Self motivate
- Customer Relations
- Sales expertise
- Sales proficiency
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Product Advisor
Birchwood Chrysler Dodge Jeep Ram
01.2023 - 04.2024
Cook
Summer Palace Chinese Restaurant
08.2021 - 12.2022
Business Owner
Wing.D Sport Club Limited
06.2020 - 03.2021
District Manager
Dik Wing Limited
05.2012 - 05.2020
Coach
Dik Wing Limited
05.2008 - 05.2012
Bachelor of Science - Sport Management
University of Northumbria At Newcastle
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