Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Vienna Ventura

Calgary,AB

Summary

Dedicated and determined professional with high level of business development, relationship building, and customer service function. Detail-oriented team player with well-rounded skills to aid employees and department staff. Ready to leverage training and experience to take on new professional challenges

Overview

15
15
years of professional experience
1
1
Certification

Work History

Product Advisor

Club Demonstration Services
07.2017 - 05.2023
  • Built and maintained productive relationships with new and existing customers.
  • Developed innovative strategies that increased sales by at least 20% (Employee of the Month) by analyzing customer feedback.
  • Assisted hundreds of customers with product needs and introduced new store offerings.
  • Mentored new sales representatives.
  • Collaborated with management to address customer needs.
  • Calculated correct order totals and maintained detailed records for inventory management.

Admin Assistant

Bethany Care Society
11.2020 - 11.2021
  • Coordinated between volunteers and coordinator and maintained effective lines of communication.
  • Conducted interviews and reference checks for aspiring volunteers assigned to various departments.
  • Recorded new volunteer files, transfers, changes in job classifications to volunteer sheets.
  • Managed and classified filing system, entered data and completed other clerical tasks
  • Assisted Accounts Receivable Manager with confidentiality in maintaining and classifying data related to payment or bills processing of clients.

Associate - Team Captain

Sporting Life
07.2017 - 01.2018
  • Monitored performance and team chemistry by positively reminding members about common goal.
  • Supervised inventory of Canada Goose jackets in store and built solid business relationship with clients.
  • Liaised with head trainer to discuss collective insights on focus, mindset, and targets to co-lead the team.
  • Increased sales by 30% through offering advice on purchases, promoting additional products, and offering solutions.

Business Development Manager

ARGUS Builders
10.2015 - 04.2016
  • Generated marketing initiatives and strategic plans with architects and engineers to create development plans.
  • Kept track construction bids and managed bid activity.
  • Boosted marketing, reviewed pricing strategies, and expanded service offerings to increase sales revenue.
  • Monitored trends and competitor activities to identify areas of potential opportunity.
  • Represented company and promoted products at conferences and industry events.
  • Implemented marketing strategies for a reputable resort that established the first Chocolate museum in the country.

Marketing Coordinator

Niner IELTS Center
09.2008 - 07.2014
  • Planned and executed external marketing events.
  • Managed relationships with external clients, partners, and reviewees to acquire mutually benefiting contracts and project delivery.
  • Researched market trends, customer insights, and competitors which increased sales by 40% across all branches.
  • Generated sponsorships with consultancies and partnering agencies to enhance marketing objectives.
  • Developed and executed marketing plans for trade shows and other events to increase brand awareness.
  • Planned, tracked, and reported marketing budget allotment on billings, commissions, sponsorships, and marketing collaterals

Education

Bachelor of Arts - Speech Communication

University of The Philippines
Philippines

Post-graduate Diploma - Industrial Relations

University of The Philippines
Philippines

Diploma - Business Administration

Bow Valley College
Calgary, Alberta
2020

Skills

  • Strong Communication and Interpersonal skills
  • Experienced in Coordination and Facilitation
  • Excellent Customer Service skills
  • Ability to work independently or in teams
  • Organizational and Time management skills
  • Problem Solving skills
  • Sales Expertise
  • Microsoft Office Suite
  • Fluency in English and Tagalog

Certification

The Science of Well-Being, Coursera (online non-credit course by Yale University) 2020

Clerical Training Certificate, CIES (now TIES) 2017

Timeline

Admin Assistant

Bethany Care Society
11.2020 - 11.2021

Product Advisor

Club Demonstration Services
07.2017 - 05.2023

Associate - Team Captain

Sporting Life
07.2017 - 01.2018

Business Development Manager

ARGUS Builders
10.2015 - 04.2016

Marketing Coordinator

Niner IELTS Center
09.2008 - 07.2014

Bachelor of Arts - Speech Communication

University of The Philippines

Post-graduate Diploma - Industrial Relations

University of The Philippines

Diploma - Business Administration

Bow Valley College

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Vienna Ventura