Tahsim Shahed
Toronto,Canada
Summary
High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers.
Overview
4
4
years of professional experience
Work History
Customer Experience Associate
Toronto Dominion Bank
03.2022 - 12.2023
- Collect customer information and input data into system, ensuring confidentiality at all times.
- Place phone calls to current bank customers regarding account changes or suggested options.
- Assisted customers in opening checking or savings accounts.
- Accepted and processed credit card or loan payments
- Looked for additional ways to expand products to customers by selling new products and services.
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Maintain and update client account files when needed.
Business Development Representative
Preeminent Marketing
01.2020 - 12.2021
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to overall success of team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Managed up to 80 cold calls per shift using strong prioritization and multitasking abilities.
Education
Business Management Honours Degree -
Seneca Polytechnic
Toronto, ON04.2024
Skills
- Attention to detail
- Problem-solving
- Time-Management
- Interpersonal skills
- CRM Software
- Teamwork and Collaboration
- Sales and Upselling
- Product Knowledge
- Customer Service
- Cold-calling
- Relationship Building
Languages
Bengali
Professional Working
Urdu
Limited Working
Hindi
Limited Working
Timeline
Customer Experience Associate
Toronto Dominion Bank
03.2022 - 12.2023
Business Development Representative
Preeminent Marketing
01.2020 - 12.2021
Business Management Honours Degree -
Seneca Polytechnic
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