Tahia Tasnim
20 Olive Avenue
Toronto,ON
Summary
Motivated Fraud Analyst with over 2 years of expertise investigating suspicious activity for [Type] company. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Account Activity Fraud Agent
Canadian Imperial Bank of Commerce (CIBC)
03.2022 - Current
- Interacted with clients and other business partners to address various suspected and confirmed fraudulent activities occurring within client accounts, aiming to minimize financial losses
- Developed strong analytical skills by compiling and analyzing data for other business partners to support fraud investigation cases
- Provided support on departmental pilot projects and assisted colleagues with queries post implementation, resulting in enhanced fraud management knowledge and problem-solving skill
- Successfully met and exceeded all business Key Performance Indicators (KPIs): by achieving targeted Average Handling Time (AHT) of under 550, got recognition for delivering exceptional client experience based on various monthly Net Promoter Surveys (NPS) and Fraud Saver awards.
Sales Associate
GAP Inc
10.2021 - 02.2022
- Assisted customers by addressing product inquiries and offering recommendations that met their preference and needs
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Enhanced customer service skills through presentation of product features and benefits, leading to improved sales performances
- Encouraged customers to join store's loyalty program, leading to rise in membership sign-ups, and received acknowledgment for achieving weekly target KPI for subscription sign ups
Accounting Assistant
Bulbul Textile Industries
07.2020 - 04.2021
- Gained Data Entry proficiency through creation of weekly inventory tracking spreadsheets using Microsoft Excel, with responsibility of notifying supervisor when inventory required replenishment
- Provided assistance by calculating accounts payable and account receivable dues end of each month
- Developed problem solving and loss management skills by communicating with vendors and clients to address outstanding payments and strategizing payment plans to mitigate business loss
Education
Bachelors of Commerce - Global Management Studies
Ryerson University
Toronto, ON 09.2017 - 2021.05
Skills
Client Experience
undefinedTimeline
Account Activity Fraud Agent
Canadian Imperial Bank of Commerce (CIBC)
03.2022 - Current
Sales Associate
GAP Inc
10.2021 - 02.2022
Accounting Assistant
Bulbul Textile Industries
07.2020 - 04.2021
Bachelors of Commerce - Global Management Studies
Ryerson University
09.2017 - 2021.05
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