Vironica Sodhi
North York,ON
Summary
Motivated customer-oriented representative and fraud investigator with 4+ years of experience. Expertise in analyzing account activity, utilizing fraud detection tools, and implementing prevention strategies. Skilled in problem-solving, team building, and maintaining composure in high-stress situations.
Overview
3
3
years of professional experience
Work History
Account Activity Fraud Agent
CIBC
06.2023 - Current
- Conducted thorough analysis of account activity to identify and investigate potential fraudulent transactions
- Utilized fraud detection tools and systems to monitor and assess account activity patterns for unusual or suspicious behavior
- Implemented and maintained fraud prevention strategies and protocols to mitigate risks and protect customer accounts
- Reviewed and verified customer information and documentation to ensure compliance with regulatory requirements and identify potentially fraudulent activity
- Prepared and submitted detailed reports on fraud investigations, including findings, recommendations, and potential recovery actions
- Proficient in using investigative tools like COINS, ECIF and PRM.
Financial Services Representative
CIBC
03.2022 - 05.2023
- Financial Planning: Assessing clients' financial situations and developing comprehensive financial plans
- Account Management: Managing client accounts, processing transactions, updating information, and addressing inquiries while ensuring compliance
- Documentation and Reporting: Maintaining accurate documentation and preparing reports related to client interactions, financial plans, and transactions
- Proven ability to thrive and deliver exceptional results in high-pressure environments, demonstrating resilience, adaptability, and efficiency.
Virgin Plus Inbound Sales Representative
Nordia
03.2021 - 03.2022
- Monitor all incoming calls from customers for all inquiries on orders for various products
- Sell Products and place customer orders in the computer system
- Coordinate with customers and ensure appropriate questioning to identify issues and resolve the issue
- Maintain accuracy of all data and verify the same for all customer services
- Administer and prioritize all customer tasks and ensure achievement of all deadlines within the required timeframe.
Education
Diploma in Chemical Laboratory Technician -
Sheridan College
Brampton, Ontario04.2017
Skills
- Suspicious Activity Reporting
- Transaction monitoring
- Critical thinking
- Regulatory knowledge
Volunteer Experience
CIBC, Support Leader (Account Activity Fraud),
- Educating customers and employees about common fraud schemes and prevention measures.
- Providing support and guidance to customers who have been victims of fraud.
- Collaborating with the fraud detection team to investigate suspicious transactions or accounts .
- Maintaining confidentiality and professionalism when dealing with sensitive information.
Timeline
Account Activity Fraud Agent
CIBC
06.2023 - Current
Financial Services Representative
CIBC
03.2022 - 05.2023
Virgin Plus Inbound Sales Representative
Nordia
03.2021 - 03.2022
Diploma in Chemical Laboratory Technician -
Sheridan College
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