Sita Rajagopalan
Toronto
Summary
Fraud professional prepared to address and resolve complex fraud cases. Extensive experience in conducting thorough investigations and implementing risk management protocols. Known for strong collaboration skills and ability to adapt to dynamic environments. Adept at leveraging analytical tools and maintaining high ethical standards.
Overview
2025
2025
years of professional experience
Work History
Fraud Analyst
CIBC
2023 - Current
- Evaluating customer data to identify and prevent fraudulent activities.
- Improving overall efficiency in fraud analysis by streamlining processes and optimizing tools used for data analysis.
- Maintaining up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
- Establishing strong relationships with external partners such as banks and financial institutions, facilitating efficient exchange of information related to suspected fraudulent activities.
- Collaborating with cross-functional teams to develop comprehensive fraud prevention strategies.
- Playing key role in recovery of substantial amounts of funds by resolving complex fraud cases.
Recovery Support Officer
CIBC
2021 - 2023
- Provided Specialized Clerical information, assistance, and technical service directly to business partners and in support of client management
- Contacted internal and external customers to discuss problems and obtained additional information to provide resolution for the problem
- Verified all incoming and outgoing transactions to ensure compliance with generally accepted accounting and finance principles and controls , as well as investigated transactions to formulate an appropriate response to a problem
- Completed documents and work requests according to company standards and occasionally went above and beyond to deliver results
- Performed audits of operational areas to check compliance.
Customer Service and Sales Representative
Nordia
2020 - 2020
- Educated customers on Bell product features and technical details to highlight benefits
- Stayed up to date on company offerings, product inventories and industry trends to increase revenue and maintain customer satisfaction
- Applied good listening skills to determine customer preferences and financial limits
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Documented conversations with customers to track requests, problems and solutions.
Client Servicing Executive
Vaktra Activations Pvt. Ltd.
2017 - 2018
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills
- Met with clients to ascertain project intent, requirements and budgets
- Shared detailed information regarding Events options to help customers make decisions
- Organized social events to establish community relationships and maximize marketing strategies
- Drafted reports and presentations to illustrate research findings.
Event Coordinator
U&I Entertainment
2014 - 2016
- Coordinated and facilitated special events, seminars and live concerts
- Designed and maintained spreadsheets documenting vendor, facility and guest information
- Organized events, including location selection and booking, arranged transportation, scheduling, food and beverage selections arrangements
- Coordinated vendors, timelines and budgets for events
- Reviewed orders and validated accuracy of requests
- Served as point of contact for staff, contractors, vendors and suppliers.
Education
Graduate Certificate - Interactive Media Management - Interaction Design -
Conestoga College
Kitchener, ON01-2020
Post Graduate Diploma in Event Management and Media -
Indian School of Media
Mumbai, IN01-2015
Bachelor of Mass Media – Advertising -
Mumbai University
Mumbai, IN01-2014
Skills
- Problem solving
- Adaptability
- Creativity
- Client Experience
- Investigation
- Communication
- Teamwork
- MS Office
- Adobe Creative Suite
- Event coordination
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Post Graduate Diploma in Event Management and Media -
Indian School of Media
Bachelor of Mass Media – Advertising -
Mumbai University
Fraud Analyst
CIBC
2023 - Current
Recovery Support Officer
CIBC
2021 - 2023
Customer Service and Sales Representative
Nordia
2020 - 2020
Client Servicing Executive
Vaktra Activations Pvt. Ltd.
2017 - 2018
Event Coordinator
U&I Entertainment
2014 - 2016
Graduate Certificate - Interactive Media Management - Interaction Design -
Conestoga College
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