Year of professional experience
Taeler Burgess
Brampton,ON
Summary
Senior Technical Support Advisor with previous clerical experience. Team player with exceptional leadership skills and a willingness to learn. Strong expertise in customer service, data entry and time management.
Overview
1
1
Work History
Senior Technical Support Advisor
Transcom
06.2023 - Current
- Acts as a manager representative when customers request to speak to a supervisor.
- Provides advice to tier one advisors regarding complex issues and takes over the call when necessary.
- Escalate unresolved software issues to engineers to further investigate the matter.
Tier One Technical Support Advisor
Transcom
08.2022 - 05.2023
- Recorded issues for each case with accuracy and incredible detail.
- Adhered to privacy protocols when dealing with personal information.
- Assisted customers with troubleshooting software issues on their smart devices.
Camp Counsellor / Administrative Assistant
YAAACE Summer Camp
07.2017 - 07.2018
- Documented data of students in Excel thoroughly.
- Collaborated with teachers in grade marking and arranging classrooms before camp commenced.
- Supported children who need homework help and engaged with them during breaks.
Education
Advanced Diploma - Computer Programmer Analyst
Georgian College of Applied Arts And Technology
Barrie, ON08.2022
High School Diploma -
St. Thomas Aquinas Secondary School
Brampton, ON06.2019
Skills
- Written and Verbal Communication
- Organization and Attention to Detail
- Customer Service
- Conflict Resolution
- Self-Driven and Motivated
- Microsoft Office Suite
Timeline
Senior Technical Support Advisor
Transcom
06.2023 - Current
Tier One Technical Support Advisor
Transcom
08.2022 - 05.2023
Camp Counsellor / Administrative Assistant
YAAACE Summer Camp
07.2017 - 07.2018
Advanced Diploma - Computer Programmer Analyst
Georgian College of Applied Arts And Technology
High School Diploma -
St. Thomas Aquinas Secondary School
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