Sylvia Balazs
Niagara Falls,Canada
Summary
Dedicated receptionist with excellent costumer service. Able to maintain very accurate records and keep the salon/spa schedule. Adopt at product sales, maintaining a clean salon and delivering excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
16
16
years of professional experience
Work History
Spa Concierge
Pillar and Post Inn & Spa
08.2024 - Current
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Provided administrative support to management as needed, such as preparing reports, maintaining databases, and conducting market research.
- Developed loyal clientele base through consistent delivery of high-quality service experiences and genuine interactions.
- Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction levels.
- Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.
- Championed improvements in the online booking system that reduced booking errors while enhancing user experience.
Office Assistant
Cottontail Cotons
05.2017 - 01.2022
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times
- Performed data entry tasks into various computer systems accurately and efficiently
- Maintained an organized filing system of paper documents and electronic files
- Answered phone calls and welcomed visitors to office
- Maintained business records by updating customer information
- Collected payments, issued receipts and updated accounts to reflect new balances
- Monitored calendars and scheduled appointments based on availability and established load limits
- Answered telephones, directed calls and took messages
- Operated photocopiers and scanners, facsimile machines and personal computers
- Delivered messages and ran errands
- Copied, sorted and filed records of office activities and business transactions
- Maintained and updated filing, inventory and database systems, manually or using computer
Customer Service
Zellers Department Store
09.2010 - 04.2012
- Answered customer inquiries and resolved customer issues in a timely manner
- Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance
- Resolved customer complaints or answered customers' questions
Spa Receptionist-part Time
Belle moi
03.2009 - 08.2010
- Greeted customers and answered inquiries in a friendly and helpful manner
- Assisted with scheduling appointments, verifying client information, and taking payments
- Provided clients with information on spa services, packages, and promotions
- Maintained accurate records of customer visits and transactions utilizing computerized system
- Kept reception area clean, organized, and stocked with necessary supplies
- Managed front desk operations including phone calls, emails, and other correspondence
- Ensured all areas of the spa were properly cleaned before opening for the day
- Developed relationships with clients to ensure repeat business by providing excellent customer service
- Performed administrative duties such as filing paperwork and updating client databases
Education
Office Administration Diploma -
Business Collage
01.2017
Spa Assistant Certificat -
Centennial Collage
01.2008
Skills
- Excellent customer service skills
- Strong organizational skills
- Scheduling and planning
- Appointment Scheduling
- Exceptional communication
- Customer service expertise
- Guest Relations
- Guest Engagement
Languages
Hungarian
Native or Bilingual
Timeline
Spa Concierge
Pillar and Post Inn & Spa
08.2024 - Current
Office Assistant
Cottontail Cotons
05.2017 - 01.2022
Customer Service
Zellers Department Store
09.2010 - 04.2012
Spa Receptionist-part Time
Belle moi
03.2009 - 08.2010
Spa Assistant Certificat -
Centennial Collage
Office Administration Diploma -
Business Collage
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