Vighnesh Shirke
Niagara Falls
Summary
Experienced Food and Beverage enthusiast with 8 years in customer service, hospitality, and food & beverage. Skilled in optimizing operations, boosting guest satisfaction, and leading teams. Expertise in staff training, inventory management, and health & safety compliance. Known for strong leadership and problem-solving abilities. Seeking to leverage my skills to drive excellence and create exceptional dining experiences
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Pillar and Post Inn & Spa, Vintage Hotels
05.2023 - Current
- Maintained a clean, organized work environment to meet health and company standards.
- Enhanced customer satisfaction by managing orders for prompt and accurate service.
- Reduced wait times by efficiently allocating resources and coordinating teams.
- Improved team productivity through training on food safety, inventory, and customer service.
- Optimized inventory control, reducing waste and ensuring stock freshness.
- Managed large events and catering orders, exceeding client expectations.
- Conducted staff performance evaluations, offering feedback to promote growth.
Bar Tender and Banquet Server
Pillar and Post, Vintage Hotels
09.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Co-founder
Travel Routers Tours, and Events India
10.2018 - 12.2021
- Analyzed market trends to identify opportunities and guide strategy.
- Secured partnerships by building relationships with key industry players.
- Developed marketing materials and campaigns to enhance brand awareness.
- Grew the customer base through targeted outreach and networking.
- Networked with businesses and customers to increase sales opportunities.
- Recruited, interviewed, and hired staff; created training materials.
- Led team to successfully launch new product lines, expanding market share.
- Planned wedding and corporate events.
Sales and Marketing Representative
Around the Globe Holidays India
02.2015 - 07.2018
- Closed sales via phone, in-office, and external engagements.
- Expanded market reach through industry research and identifying new clients.
- Attended trade shows to network and generate leads.
- Developed local sales and marketing plans for targeted districts.
- Contributed to event marketing, sales, and brand promotion.
- Built relationships with customers and the community for long-term growth.
- Collaborated with the sales team to consistently meet or exceed targets
Education
Post- Graduate - Beverage Business Management
Niagara College
Niagara-on-the-Lake04-2023
Post-Graduate - Hospitality and Tourism Management
Niagara College
Niagara-on-the-Lake09-2022
Bachelors - Travel and Tourism Management
Mumbai University
Mumbai, India04-2019
Skills
- Skilled in Microsoft Office Applications
- Service Excellence
- Sales Proficiency
- Public Relations Strategy
- Budgeting Expertise
- Operational Management
- Financial Planning
- Bar Operations Management
- Mixology Skills
- Food Safety Standards Compliance
- Collaborative Teamwork
Languages
English
Hindi
Certification
Smart Serve
Alison.com (travel and tourism management certificate)
Timeline
Food and Beverage Supervisor
Pillar and Post Inn & Spa, Vintage Hotels
05.2023 - Current
Bar Tender and Banquet Server
Pillar and Post, Vintage Hotels
09.2022 - 04.2023
Co-founder
Travel Routers Tours, and Events India
10.2018 - 12.2021
Sales and Marketing Representative
Around the Globe Holidays India
02.2015 - 07.2018
Smart Serve
Alison.com (travel and tourism management certificate)
Post- Graduate - Beverage Business Management
Niagara College
Post-Graduate - Hospitality and Tourism Management
Niagara College
Bachelors - Travel and Tourism Management
Mumbai University
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