Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Polina Asaul

Niagara-on-the-Lake,Ontario

Summary

I have an experienced professional background in the hospitality and customer service industry, particularly at Pillar and Post Inn & Spa. I work effectively in high-pressure situations through teamwork and dedication.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Agent

Pillar and Post Inn & Spa
06.2024 - Current
  • I ensured that room deposits, fees, and payments were collected.
  • I kept accurate records of guest information, payments, and reservations using hotel management software systems.
  • I provided exceptional service during busy times or challenging situations, making sure all guests had a seamless experience.
  • I promptly resolved guest issues, leading to positive feedback and return visits.

Brand Ambassador

Gap
09.2023 - 06.2024
  • Made sure the brand was represented accurately.
  • Increased brand recognition by organizing promotional events and showing customers how our products work.
  • Improved sales by collaborating with store staff to promote products in busy areas.

Housekeeper

Rocky Mountain Hotel
05.2023 - 09.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Customer Service Representative

McDonald's Restaurant
09.2022 - 04.2023

I took orders, made fries, packing customers' orders.

Education

GED -

Niagara College
Niagara On The Lake, ON
09.2024

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Hospitality services
  • Time Management
  • Credit and cash payments
  • Oral and written communications
  • Listening Skills
  • Reservation Systems

Languages

Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Polish
Limited Working

Certification

Smart Serve Certificate 2024-2029

Timeline

Front Desk Agent

Pillar and Post Inn & Spa
06.2024 - Current

Brand Ambassador

Gap
09.2023 - 06.2024

Housekeeper

Rocky Mountain Hotel
05.2023 - 09.2023

Customer Service Representative

McDonald's Restaurant
09.2022 - 04.2023

GED -

Niagara College

Smart Serve Certificate 2024-2029

Polina Asaul