Swetalina Routray
Calgary,Alberta
Summary
Service-focused and knowledgeable customer service professional with extensive experience in customer and stakeholder management. Outgoing, positive demeanor with proven skills in establishing client rapport , task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Desk Associate
Walmart
07.2023 - Current
- Issued receipts and refunds to customers making returns for unused or damaged items to ensure accurate store inventory reconciliations.
- Utilized and understanding of store operations to train other team members in the Walmart Service Desk policies and solve employee and customer concerns efficiently.
- Processed financial transactions including money order, check cashing, credit card loading, wire transfers, and other services involving asset protection.
- Remained socially perceptive to customer behavior to minimize issues and fraudulent practices and liability for the company.
- Coordinated logistics with Customer Service Managers and Store Managers to ensure all merchandise is returned to its appropriate location following heavy transaction periods and that the service desk is properly closed at the end of business hours.
- Handled customer complaints through active listening and deductive reasoning in order to deliver a high level of satisfaction.
Education
MBA - Marketing
University of Mumbai
Mumbai, India05.2015
Bachelor of Science - Technology Studies
Biju Patnaika University Of Technology
Bhubaneshwar, India05.2011
Skills
- Excellent communication skills, both verbal and written
- Strong customer service orientation
- Attention to detail and accuracy
- Ability to work well in a team-oriented environment
- Proficient in using technology
- Ability to multitask and prioritize tasks effectively
Timeline
Customer Service Desk Associate
Walmart
07.2023 - Current
MBA - Marketing
University of Mumbai
Bachelor of Science - Technology Studies
Biju Patnaika University Of Technology
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