Jasmeet Kaur
Surrey
Summary
Detail-oriented and organized professional with strong administrative skills, pursuing a Legal Assistant role where I can utilize my research, documentation, and communication abilities to support legal teams and contribute to efficient office operations.
Customer service professional with solid foundation in client relations and problem resolution. Proficiency in addressing customer needs and enhancing their experience through efficient service. Known for collaborative teamwork and flexibility in dynamic situations, ensuring consistent and reliable support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Desk Associate
Walmart Canada
New Westminster, BC
01.2026 - Current
- Facilitated support operations in a high-volume environment while ensuring meticulous attention to detail.
- Maintained records of customer interactions and updates in databases.
- Implemented feedback mechanisms to improve customer satisfaction rates.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
- Identified trends in customer concerns, collaborating with management to implement proactive solutions.
- Assisted customers in finding suitable products, leading to increased sales and repeat business.
- Handled complex customer issues with diplomacy, working towards mutually beneficial resolutions while upholding company standards.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cashier
Walmart Canada
New Westminster, BC
09.2024 - 12.2025
- Processed customer transactions accurately using point-of-sale systems.
- Managed cash register operations, ensuring balanced and secure cash handling.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Monitored inventory levels, reporting discrepancies to management for timely restocking.
- Implemented process improvements that reduced transaction times and increased customer satisfaction.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Family Advocate
District Court Complex
Ludhiana
01.2021 - 03.2024
- Drafted legal documents, including contracts and pleadings, ensuring compliance with regulations.
- Conducted comprehensive legal research to support case strategies and client advice.
- Represented clients in negotiations and mediations, advocating for favorable outcomes.
- Analyzed case law and statutes to prepare effective litigation strategies.
- Collaborated with clients to gather information, clarify objectives, and set expectations.
- Reviewed discovery materials, identifying critical evidence for trial preparation.
- Developed training sessions on compliance issues for staff across various departments.
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Advised clients on variety of legal matters, including corporate governance, intellectual property, labor law and taxation.
- Used knowledge of legal precedents to analyze probable outcome of cases.
- Improved client satisfaction with timely communication and thorough explanations of complex legal concepts.
- Drafted precise contracts that clearly outlined obligations between parties while anticipating potential areas of conflict or dispute.
- Advised clients on risk mitigation strategies related to corporate governance matters, minimizing potential exposure to lawsuits or regulatory action.
- Negotiated favorable settlements for clients, utilizing strong interpersonal skills and strategic thinking to reach mutually beneficial agreements.
- Achieved favorable case outcomes by meticulously researching legal precedents and preparing persuasive arguments.
Education
Legal Writing, Civil Procedures, Family Law, Legal Software
Baba Farid Law College
Faridkot, Punjab, India02.2026
Skills
- Legal Research & Documentation
- Filing & Case Management
- Drafting Legal Correspondence
- Confidentiality & Professionalism
- Microsoft Office Suite (Word, Excel, Outlook)
- Time Management & Multi-tasking
- Court Procedures & Legal Terminology
- Client Communication
- Customer focus
- Call center experience
- Complaint handling
- Dispute resolution
- Customer service
- Verbal and written communication
- Data entry
- Problem-solving abilities
- Multitasking Abilities
Websites
Languages
English – Fluent
Full Professional
Hindi- Fluent
Native or Bilingual
Punjabi- Fluent
Native or Bilingual
Certification
- All India Bar Association License & Punjab and Haryana High Court License (certification)
- Worked as a Legal Assistant Associate in a Law firm, namely Law Hub (2 months) in Surrey, BC.
Volunteer Experience
Khalsa Aid Canada
Samskara
Timeline
Customer Service Desk Associate
Walmart Canada
01.2026 - Current
Cashier
Walmart Canada
09.2024 - 12.2025
Family Advocate
District Court Complex
01.2021 - 03.2024
Legal Writing, Civil Procedures, Family Law, Legal Software
Baba Farid Law College