Leslie Martinez Sanchez
Ontario
Summary
Dynamic and results-oriented professional with a proven track record at The Home Depot Inc, where I enhanced customer satisfaction and fostered loyalty through exceptional complaint handling and active listening. Skilled in multitasking and teamwork, I excel in high-pressure environments, ensuring seamless operations and superior customer experiences. Known for bilingual abilities in both English and Spanish. Delivered amazing customer service to both English speakers and Spanish speakers.
Overview
3
3
years of professional experience
Work History
Customer Service Desk Associate
The Home Depot Inc
04.2023 - Current
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Developed rapport with customers through genuine care for their needs, fostering loyalty within the client base.
- Collaborated with team members to ensure seamless customer support across multiple channels.
- Handled complex customer issues with diplomacy, working towards mutually beneficial resolutions while upholding company standards.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Kitchen Cook
Bakers Drive Thru
01.2022 - 12.2022
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
Education
No Degree - Kinesiology
Mt. San Antonio College
Walnut, CA05-2026
Skills
- Active learning
- Call center experience
- Customer focus
- Complaint handling
- Active listening
- Verbal and written communication
- Decision-making
- Multitasking Abilities
- Calm and professional under pressure
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Desk Associate
The Home Depot Inc
04.2023 - Current
Kitchen Cook
Bakers Drive Thru
01.2022 - 12.2022
No Degree - Kinesiology
Mt. San Antonio College
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