Swaleha Patel
Regina,SK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Food Service Supervisor
Café Kalpana
- Control and evaluate staff performance
- Recruit staff and supervise training of staff
- Set work schedules for staff
- Control inventories and supplies
- Resolve customer complaints
- Supervise cleanliness and hygiene
- Set and oversaw weekly and special event menu plans.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Controlled expenses and boosted profitability by managing food and labor costs.
Customer Service Representative
Reliance Home Comfort/ARISE
12.2021 - 12.2022
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided primary customer support to internal and external customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Updated account information to maintain customer records.
Education
Certificate - Office Administration Certificate
Saskatchewan Polytechnic
Regina, SKBachelor of Accountacy - Accounting Studies
University of Mumbai
IndiaSkills
- 25 wpm Typing Speed
- Active Listening
- Problem-solving abilities
- Clerical Support
- Appointment Scheduling
- Coordination
- Customer Data Confidentiality
- Call center experience
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Customer Service Representative
Reliance Home Comfort/ARISE
12.2021 - 12.2022
Food Service Supervisor
Café Kalpana
Certificate - Office Administration Certificate
Saskatchewan Polytechnic
Bachelor of Accountacy - Accounting Studies
University of Mumbai
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