Ramandeep Brar
Abbotsford,B.C
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Denny’s Abbotsford
06.2022 - Current
- Supervising and co-ordinating the activities of staff who prepare and portion food
- Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations to positive
- Maintaining the records of stock, sales, repairs, and wastage on regular basis
- Monitoring food quality and service levels to maximize kitchen and dining area performance.
- Delivering in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Dispatcher/Sales Associate
Fortus Transport & Compliance solutions Ltd
04.2022 - 03.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Assisted in resolving customer complaints and grievances.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Team Leader
Tim Hortons
11.2019 - 03.2022
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Complete all required shift documentation, such as ending the shift, count cash, and fill out all information of sales and waste in the system
- Built strong relationships with customers through positive attitude and attentive response.
Sales Associate/ Cashier
Esso
03.2020 - 05.2021
- Providing excellent customer service by ensuring the customer takes priority and answering any questions, they have.
- Managed returns, exchanges and refunds in accordance with store policy
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Arts -
Okanagan College
Vernon, BC06.2021
Skills
Technical Knowledge and Skills: Microsoft O365, PowerPoint, Excel, Adobe Photoshop, Typing Speed of 50WPM
Soft Skills: Self Starter, Highly motivated, Problem-solving, Excellent Organizational and Communication skills, Risk Management, Multitasking,Teamwork
Certification
Certification in Food Safe
Certification in Dispatch
Timeline
Food Service Supervisor
Denny’s Abbotsford
06.2022 - Current
Dispatcher/Sales Associate
Fortus Transport & Compliance solutions Ltd
04.2022 - 03.2023
Sales Associate/ Cashier
Esso
03.2020 - 05.2021
Team Leader
Tim Hortons
11.2019 - 03.2022
Associate of Arts -
Okanagan College
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