Svetlana Solunac

Dental Office Manager with 25 years of experience in customer-(and patient) facing roles to ensure the highest quality patient care and service is provided. High attention to detail when working with various office documentation - from patient records and payroll to installing legal regulations and frameworks - to ensure that the office is 100% adherent to state-wide and nation-wide laws and that all members of staff receive adequate support (always on time). Aiming to help patients get over their fear of "the dentist" by sitting down with them and simplifying procedures to assist their understanding.

• Sustaining 5-Star Rating, Providing customer-service, always focused on understanding, care, and adaptable approach to scheduling. This has ensured customer feedback is always positive with 5-star rating of all organizational and customer-facing processes.
• Community Volunteer Award, Won the 2022 recognition for campaigns focused on creating a more sustainable environment by teaching children how to recycle, live more eco-friendly, and understand their green footprints.

• Patient Care, Always aiming to make the experience a pleasant one for all patients with a mentorship approach towards tackling their fears. This has built good patient relationships in the long-term.
• Treatment Plans, In-depth knowledge of all services offered by the dental care practice to help patients better understand their assigned treatments.
• Multitasking, Ability to prioritize schedule and always achieve activities and assignments per specific deadline with attention to detail.