Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Alexander

Niagara Falls,ON

Summary

Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.

Overview

12
12
years of professional experience

Work History

Restaurant Server

Limoncello
Hamilton, Ontario
11.2018 - 02.2022
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Presented menus and answered questions regarding items.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
  • Set up tables in between patrons to reduce wait times.
  • Processed payments from customers using cash registers or POS systems.

Guest Service Representative

Casa Blanca Hotel
Grimsby, Ontario
03.2015 - 05.2018
  • Made reservations for spa treatments, restaurants and golf tee times.
  • Maintained cleanliness of lobby area and front desk counter.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Processed payments for room charges, taxes, and other incidentals as required.
  • Responded promptly to inquiries regarding availability of rooms and rates.

Jewelry Sales Associate

Birks
Oakville, Ontario
01.2010 - 06.2014
  • Greeted customers and provided excellent customer service.
  • Facilitated returns or exchanges with minimal disruption to customers.
  • Attended regular staff meetings to share ideas for improving store operations.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
  • Received inventory shipments and stocked shelves with merchandise.

Education

Jewelry design - Jewelry Design

George Brown College
Toronto, None
06-2011

Skills

  • Register operation
  • High volume dining
  • Team collaboration
  • Food preparation knowledge
  • Payment processing
  • Salesmanship
  • Sales techniques
  • Merchandise recommendations
  • Fashion awareness
  • Jewelry repair
  • Store maintenance
  • Strong communication and interpersonal skills
  • Multitasking
  • Sales floor organization

Timeline

Restaurant Server

Limoncello
11.2018 - 02.2022

Guest Service Representative

Casa Blanca Hotel
03.2015 - 05.2018

Jewelry Sales Associate

Birks
01.2010 - 06.2014

Jewelry design - Jewelry Design

George Brown College

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Sharon Alexander