Suzette Caasi
Bradford
Summary
Highly skilled and service-oriented professional with a proven track record in coordinating and managing service delivery to ensure client satisfaction. Focus on team collaboration and achieving results sets me apart, able to adapt to evolving needs with ease. Expertise in client relationship management and conflict resolution. Embody reliability and flexibility, making an asset to any organization.
Overview
9
9
years of professional experience
Work History
Client Service Facilitator
Holland Bloorview Kids Rehab Hospital
01.2018 - Current
- Maintains ongoing communication with clinical teams and clients/families regarding appointments
- Providing on-going supports to the registration/book department
- Verifies, and updates client information in the admission module
- Participates in quality improvement initiatives, supports the maintenance of a safe and healthy work environment and advances a culture of client/patient safety through work and daily practices
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors and clinician's calendars and followed up with reminder emails
- Played an integral role in launching new services or programs designed to meet evolving client demands
- Managed caseloads of clients, ensuring timely service delivery and maintaining high-quality standards.
Clerical Assistant
St. Michael's Hospital
12.2020 - 03.2022
- Provide broad range of secretarial and clerical support to the daily operations of a specific department
- Coordinate timing and record keeping relating to patient admission, discharges, transfers and tests, maintaining patient charts
- Arrange and coordinates appointments and meetings as necessary
- Collaborate with patient care team (e.g physicians, nurses, clinical assistants, health disciplines)
- Organize transfers, services and equipment for the unit (e.g ambulance transfers, porters)
- Update hospital bed management system and unit patient boards
- Updates infection control patient status and related signage
Medical Office Assistant
Markham Pediatric Health Centre
02.2016 - 08.2020
- Provide on-going administrative support for 7 physicians
- First point of contact to greet patients, receive and make phone calls, mail, emails and faxes
- Schedule and confirm medical appointments as well as receive and communicate messages for medical staff and patients
- Review and validate health cards
- Coordinate consultations, lab and diagnostic tests
- Start patient charts and keep their records current
- Calendar management to organize meetings, keep track of vacations for physicians
Education
Medical Oce Administration -
CDI College
01.2015
Skills
- Outlook
- Medical terminology
- Faxing
- Mailing
- Reliability
- Adaptability and flexibility
- Microsoft office
- Multi-tasking
- Strong work ethic
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Deadline-driven
- Maintains strict confidentiality
- Organize
Timeline
Clerical Assistant
St. Michael's Hospital
12.2020 - 03.2022
Client Service Facilitator
Holland Bloorview Kids Rehab Hospital
01.2018 - Current
Medical Office Assistant
Markham Pediatric Health Centre
02.2016 - 08.2020
Medical Oce Administration -
CDI College
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