NKECHI OMOYENI OLOWOKERE
Brampton
Summary
To provide compassion, communication, empathy, and patience, as a Client Service Facilitator, with over (3) three years of experience delivering personal care to clients, and committed to promoting clients’ independence, safety, and well-being. I am dedicated to continuous knowledge and professional growth and strive to provide the highest standard of care for clients under my supervision.
Experienced with coordinating and managing service delivery to optimize client satisfaction. Utilizes strong communication and problem-solving skills to navigate complex client needs and enhance service processes—track record of fostering collaborative team environments and achieving consistent results.
Developed exceptional communication and problem-solving skills in client-focused environment. Proven ability to coordinate resources and manage schedules efficiently. Seeking to transition into new field where these skills can drive positive outcomes and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Facilitator
Alzheimer Society Peel
05.2024 - Current
- Create therapeutic and recreational programs and activities to encourage independence in clients and to promote social, physical, and cognitive health
- Documents and review client’s care plans and progress reports in a timely and accurate manner
- Communicate with clients and care partners concerning members' progress and concerns to ensure clients’ success and continued involvement
- Prepare and serve clients’ meals and provide restorative feeding when necessary
- Plan and coordinate outings, theme days, calendars, and special events
- Assist clients with personal care, and toileting when needed
- Communicate serious issues/emergencies to management promptly
- Assist in making staff work schedule
- Administer medications to clients who take medication at day program
- Served as a reliable point of contact for colleagues and clients, demonstrating dependability in effectively managing tasks and responsibilities without supervision.
- Managed caseloads of clients, ensuring timely service delivery and maintaining high-quality standards.
Patient Care Aide
Queens Clinic
04.2021 - 04.2023
- Assist and support residents with household tasks, personal hygiene, general care, and food preparation according to the standard food guide
- Timely administration and documentation of required medication
- Followed programs for physical therapy to ensure physical fitness and wellness, as well as educational, recreational, and social activities to provide entertainment and socialization
- Monitor residents’ health, ensure safety, security, and well-being, implement, and follow through with plan of care
- Complete daily logs such as task completion logs, daily documentation, and writing incident reports
- Supported residents’ emotional well-being by providing companionship and engaging them in social activities and community events
Support Worker
Solid Rock Hospital
01.2020 - 03.2021
- Assisted residents in daily personal care, clothing care, household duties, and transportation
- Observation, data collection, and development of functional assessment and behaviour support plan for individual residents
- Perform housekeeping, and ensure the facility is always clean and tidy
- Make proper documentation of members' care plans, medication, and incidence reports
Education
Non-Vocational - Developmental Support Worker
Dominion College
Graduate Cert. Project Management - Information Management
Seneca College
Master of Business Administration - HRM
Ladoke Akintola University of Technology
Bachelor of Technology - B.Tech
Ladoke Akintola University of Technology
Skills
- Ability to communicate adequately with clients maintaining a polite and friendly conversation
- Teamwork and collaboration
- Extensive experience working with individuals who have developmental disabilities, challenging behavior, and health needs in the areas of recreation, social, and life skills development
- Time management
- Ability to perform duties professionally in a manner that respects the dignity, rights, and privacy of clients and staff health and safety ability
- Strong interpersonal and communication skills: oral and written
- Active listening
Training
- Canada Red Cross Standard First Aid & CPR/AED
- Food Handling Certificate
- Crisis Prevention Intervention (CPI)
- Pharmacology
- Caregiving Essentials Certificate
- Canadian Remote Access for Dementia Learning Experiences
Certification
- First Aid Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
Timeline
Client Service Facilitator
Alzheimer Society Peel
05.2024 - Current
Patient Care Aide
Queens Clinic
04.2021 - 04.2023
Support Worker
Solid Rock Hospital
01.2020 - 03.2021
Graduate Cert. Project Management - Information Management
Seneca College
Master of Business Administration - HRM
Ladoke Akintola University of Technology
- First Aid Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
Non-Vocational - Developmental Support Worker
Dominion College
Bachelor of Technology - B.Tech
Ladoke Akintola University of Technology
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