Suzane Munda Arline
33 Hargrave St, ,Winnipeg, MB
Summary
Proven expertise in customer service and concierge , honed at Vodacom Congo and other leading firms. Demonstrates exceptional communication and quick learning abilities, ensuring high efficiency and professionalism.
Overview
3
3
years of professional experience
Work History
Concierge Agent
ToutEnUn Xpress Ltée
02.2024 - Current
- Remove dust, dirt and trash; disinfect tables and doors; wash windows, ceilings and interior walls.
- Sweep, mop, scrub and wax hallways, floors and stairs; clear snow and ice from sidewalks and parking lots
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Support Concierge
Division Scolaire Franco-Manitobaine
10.2023 - 06.2024
- Maintenance of the school in case of absence of a concierge.
Customer Service Agent
Vodacom Congo
02.2022 - 03.2023
- Responded to customer requests for products, services, and company information. carry out routine operations, prepare and verify supporting documents related to transactions and record them.
- Maintained an high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer account discrepancies and concerns.
Education
Bachelor of Science - Electrician
Mapon University
Kindu, Maniema, RDC09.2021
High School Diploma -
Intitut Enano
Kindu, Maniema, RDC07.2017
Skills
- Knowledge of the Microsoft office environment
- Concierge software knowledge
- Customer service expertise
- Exceptional communication
- Ability to learn and adapt quickly
Languages
French
Native or Bilingual
English
Limited Working
Timeline
Concierge Agent
ToutEnUn Xpress Ltée
02.2024 - Current
Support Concierge
Division Scolaire Franco-Manitobaine
10.2023 - 06.2024
Customer Service Agent
Vodacom Congo
02.2022 - 03.2023
Bachelor of Science - Electrician
Mapon University
High School Diploma -
Intitut Enano
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