Navedka Kaur
Toronto,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Highly communicative professional with more than 5 years of expertise.
Overview
6
6
years of professional experience
Work History
Concierge Agent
Knights On Guard Security
12.2022 - Current
- Maintained high level of professionalism and discretion when dealing with guests.
- Assisted guests with reservations, ensuring a seamless booking experience.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
- Managed check-in and check-out procedures for guests.
- Making detailed reports of incidents.
- Maintained accurate and up-to-date records of guest information.
- Greeted guests upon arrival by providing warm welcome.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- All about elevator entrapments and fire alarm procedure.
- All about the 360 max condo club and other software.
Customer Service Representative
Royal Bank Of Canada, RBC
08.2022 - 12.2022
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Withdrawing cash and helping clients in their others needs like booking an anointments with advisors.
- Updated account information to maintain customer records.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- All about financial sector about depositing sending wire transfers, handling cash.
Security Officer
Securitas Security Services USA
01.2019 - 07.2022
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Cashier
Mirchi Dhaba
04.2018 - 01.2020
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Utilized POS system to handle customer cash and credit card transactions and other softwares.
- Excels sheets and formulas.
- work in fast paced environment.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, ON04.2020
Skills
- Event and Party Planning
- Customer Service
- Cross-cultural sensitivity
- Package Shipping
- Consultative Sales
- Administrative Support
- Exceptional communication
- Reservation coordination
- Guest Relations
- Local Area Knowledge
- Strong Work Ethic
- Event Planning
- Travel Arrangement Coordination
- Air travel
- Guest experiences
- Housekeeping
- Microsoft Office
- Microsoft Word
- Recordkeeping
- Troubleshooting
- Analytical and Critical Thinking
Languages
English
Full Professional
Affiliations
- ICSE
Timeline
Concierge Agent
Knights On Guard Security
12.2022 - Current
Customer Service Representative
Royal Bank Of Canada, RBC
08.2022 - 12.2022
Security Officer
Securitas Security Services USA
01.2019 - 07.2022
Customer Service Cashier
Mirchi Dhaba
04.2018 - 01.2020
High School Diploma -
Seneca College of Applied Arts And Technology
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