Summary
Overview
Work History
Education
Skills
Timeline
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Suyeon Moon

Edmonton,AB

Summary

Experienced customer service professional with a diverse background in hospitality, food service, and airport ground operations. Skilled in delivering attentive, courteous, and efficient service to a wide range of passengers. Recognized for strong communication skills, adaptability, and a calm, professional demeanor under pressure. Eager to bring my extensive service experience and interpersonal strengths to a flight attendant role, ensuring exceptional passenger comfort and safety.

Overview

8
8
years of professional experience

Work History

Food Service Supervisor

It' Sushi
12.2023 - Current
  • Supervised daily front-and back-of-house operations in a high-volume restaurant environment, ensuring seamless coordination between service and kitchen teams.
  • Maintained high standards of quality control, food safety, and customer service, consistently meeting or exceeding company benchmarks.
  • Trained, coached, and led team members to provide prompt, friendly, and efficient service, fostering a positive team culture.
  • Resolved guest concerns with professionalism and empathy, turning challenging situations into positive customer experiences.
  • Managed inventory, staff scheduling, and cleanliness standards, ensuring a safe and organized work environment in compliance with health regulations.

Food Service Supervisor

Blenz Coffee
10.2020 - 08.2023
  • Delivered exceptional customer service by greeting guests, answering inquiries, and promoting new menu items.
  • Prepared food and beverages including coffee, tea, and sandwiches, ensuring consistent quality and presentation.
  • Maintained hygiene standards by regularly cleaning equipment and workspaces.
  • Demonstrated leadership by training new staff and fostering a collaborative, high-energy team culture.
  • Replenished inventory, updated product displays, and supported smooth daily operations.
  • Ensured full compliance with food safety and health regulations.

Receptionist

Paradise City Hotel
02.2019 - 01.2020
  • Verified guest identities by checking passports and ensuring proper documentation.
  • Managed baggage storage with attention to organization and security.
  • Welcomed international guests and clearly communicated hotel policies in a culturally respectful manner.
  • Provided front desk service to VIP clients, maintaining a high standard of guest satisfaction and confidentiality.

Airport Ground Service Intern

T’way Air
12.2017 - 02.2018
  • Assisted passengers with self-service check-in kiosks to ensure a smooth process.
  • Verified boarding passes and guided passengers at departure gates.
  • Inspected travel documents in compliance with airline and immigration requirements.
  • Supported daily ground operations in the domestic departure area.
  • Handled checked baggage and addressed special service requests to enhance passenger satisfaction.

Education

Co-op Diploma - Hospitality Management

SELC Career College
Vancouver, BC
05-2021

Assosiate of Degree of Toursim - Airline Service

Bucheon University
Bucheon, Korea
02-2019

Skills

    Customer Service
    * Problem-solving
    * Bilingual (Korean, English)
    * Communication
    * Conflict resolution
    * Safety awareness

    * Team leadership
    * Adaptability
    * Professional appearance

Timeline

Food Service Supervisor

It' Sushi
12.2023 - Current

Food Service Supervisor

Blenz Coffee
10.2020 - 08.2023

Receptionist

Paradise City Hotel
02.2019 - 01.2020

Airport Ground Service Intern

T’way Air
12.2017 - 02.2018

Co-op Diploma - Hospitality Management

SELC Career College

Assosiate of Degree of Toursim - Airline Service

Bucheon University

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Suyeon Moon