Ravi Sharma
Calgary,AB
Summary
Experienced professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
6
6
years of professional experience
Work History
Food Service Supervisor
SUBWAY®Restaurants
11.2022 - 07.2024
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Reduced manual entry errors for increased accuracy in cash applications.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Ensured compliance with company policies and relevant regulations through diligent monitoring of cash application activities.
Customer Service Representative
Sutherland
05.2021 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
Data Entry Administrator
State Bank of India, SBI
03.2018 - 11.2019
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
Education
Post-Baccaleurate Diploma - Data Analytics For Business Decisions
St. Clair College of Applied Arts And Technology
Windsor, ON04.2021
Bachelor of Science - Mathematical Sciences
Kurukshetra University
Haryana, IN12.2015
Skills
- Problem-solving abilities
- Customer Service
- Computer Proficiency
- Payment Processing
- Microsoft Outlook
- Clerical Support
- Deposit and withdrawal management
- Balance Transfers
- Cash handling expertise
- Fraud Detection Abilities
- Financial product knowledge
- Asset Management
- Strong Work Ethic
- Bilingual
Timeline
Food Service Supervisor
SUBWAY®Restaurants
11.2022 - 07.2024
Customer Service Representative
Sutherland
05.2021 - 11.2021
Data Entry Administrator
State Bank of India, SBI
03.2018 - 11.2019
Post-Baccaleurate Diploma - Data Analytics For Business Decisions
St. Clair College of Applied Arts And Technology
Bachelor of Science - Mathematical Sciences
Kurukshetra University
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