Harjinder Kaur
Mississauga,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Food Service Supervisor
Tim Hortons
07.2020
- Helped lead a team of up to 14 employees per shift to fulfil customer orders in a timely manner
- Supervision and coordination of employees for the preparation of food to company standards, rapid order-taking while ensuring quality customer service, restaurant cleanliness and other activities related to daily operations
- Assist with ordering of supplies and overall building maintenance and cleanliness
- Resolve guest complaints and turn potential negative situations into positive ones
Concierge
Elite Residential
01.2020 - 09.2023
- Effectively patrolled assigned areas to deter unauthorized access and ensure the Conducted vigilant surveillance and monitoring of premises, utilizing advanced security systems and technologies to ensure a secure environment Demonstrated ability to remain calm and composed under pressure while handling challenging situations
- Maintained detailed and accurate incident reports, documenting any security breaches, disturbances, or unusual activities for further analysis and improvement of security protocols
Education
Computer Engineering Technician Diploma -
Northern College
01.2020
Skills
- Skilled knowledge of management tools: Microsoft Office, MS Project
- Time Management
- Adaptability
- Team Collaboration
- Staff Leadership
- Customer Service
- Problem-solving abilities
- Sanitizing understanding
- Food and Beverage Service
- Excellent Communication
Glicense
Yes
Availability
Willingness to work flexible hours, including evenings, weekends, and holidays, to ensure 24/7 security coverage.
Securitycertification
Yes
Disclaimer
I affirm that the above information is true to the best of my knowledge.
Languages
English
Full Professional
Hindi
Native or Bilingual
punjabi
Native or Bilingual
Timeline
Food Service Supervisor
Tim Hortons
07.2020
Concierge
Elite Residential
01.2020 - 09.2023
Computer Engineering Technician Diploma -
Northern College