Sushmita Shrestha
Brampton
Summary
"As a customer-focused professional with a proven track record of success in diverse industry sectors, I bring over 3 years of dynamic experience to the table. I excel in applying a plethora of skills and extensive knowledge in navigating busy business environments. My commitment to delivering exceptional customer service, coupled with adaptability and a keen understanding of industry nuances, positions me as a valuable asset for any team or project."
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Supervisor
Chawlas Cuisine
05.2022 - Current
- Improved team productivity by implementing efficient workflow processes and providing constructive feedback.
- Streamlined communication between departments for enhanced collaboration and improved overall results.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
Junior Accountant
Omshree Jayash Multipurpose Co-operative Limited
02.2020 - 08.2021
- Enhanced financial accuracy by reconciling accounts and analyzing financial statements.
- Assisted in budget preparation and monitoring for increased cost control and profitability.
- Prepared working papers, reports and supporting documentation for audit findings.
- Collected and reported monthly expense variances and explanations.
Customer Service Representative
Nepal Investment Bank Limited
06.2019 - 08.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Post Graduate - Business Management
Fanshawe College of Applied Arts And Technology
London, ON08.2023
BBA - Banking And Finance
Peoples Campus
Kathmandu, Nepal07.2019
Skills
- Strategic Decision-Making
- Process Improvement
- Process Knowledge
- Professional Relationships
- Workload Balancing
- Scheduling and Coordinating
Certification
- Licensed Canadian Investment Funds Course - December 23,2023
Timeline
Assistant Supervisor
Chawlas Cuisine
05.2022 - Current
Junior Accountant
Omshree Jayash Multipurpose Co-operative Limited
02.2020 - 08.2021
Customer Service Representative
Nepal Investment Bank Limited
06.2019 - 08.2019
Post Graduate - Business Management
Fanshawe College of Applied Arts And Technology
BBA - Banking And Finance
Peoples Campus
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