Susana Cisneros

Evaluated client needs and objectives.

Created and tracked care service plans.

Advocating on behalf of clients.

Collaborated with healthcare providers, social services, and legal professionals to ensure seamless communication.

Facilitated client access to vital resources.

Monitored progress and modified care plans as necessary.

• Conducted home visits to assess the safety of living environments for clients.
• Determined organizational policies regarding program eligibility, requirements and benefits.
• Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
• Managed caseloads effectively, ensuring timely documentation and reporting.
• Educated clients and their families about their rights and available community resources.
• Established and maintained relationships to meet community needs and avoid service duplication.
• Maintained confidentiality and adhered to professional ethics and standards.
• Monitored client progress through regular follow-ups and case reviews.
• Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
• Maintained accurate case records and documentation according to agency guidelines.

• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Implemented innovative methods for streamlining the customer service process.
• Strengthened customer retention by offering discount options.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Resolved administrative problems by coordinating preparation of reports, analyzing data, filing, copying information and identifying solutions
• Utilized switch board to manage multiple phone lines and assist customers on telephone by answering questions and forwarding messages
• Contributed to team effort by accomplishing deadlines pertaining to administrative work load
• Reviewed, completed and managed digital documents containing sensitive information
• Supported office staff by providing guidance and accomplishing administrative requests