Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sukhpal Kaur

Kitchener,Canada

Summary

Objective is to keep learning whatever comes in excellent way so that I can apply all my skills and potentials to implement innovative solutions to practical problems in all sectors.

Overview

4
4
years of professional experience

Work History

Case Manager

Majorel
05.2022 - Current
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Answered questions and provided information.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.

Customer Service Cashier

Scotiabank
10.2022 - 06.2023
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.

Customer Service Representative

Momentum Money Financial Services
05.2020 - 06.2021
  • The company offers a range of financial services, including installment loan, cash advance/payday loan, check cashing, prepaid card, and money transfer services
  • My duties
  • Register new customers quickly and efficiently
  • Promote all products and services
  • Complete all product and service transactions in the Point of Sale system
  • Cash checks quickly and efficiently ensuring risk assessment strategies are utilized
  • Knowledge of issuing procedures for all checks and be able to offer customers alternatives and incentives to return if unable to complete the transaction
  • Sell benefits of ancillary services to customers and ensure all sales are correctly recorded
  • Enter customer information completely and accurately into the Point of Sale system
  • Reconcile cash float at the completion of shift
  • Have an extensive knowledge of all safety and security procedures relating to the store and role-play on a regular basis (at least quarterly)
  • Extensive understanding of all company policies and procedures
  • Prepare collection files and assist in the collection process
  • General office duties and proper use of all office equipment
  • Knowledge of who to call in the case of an emergency
  • Communicating with clients and understanding their immigration requirements
  • Helping clients in gathering and submitting the required documents
  • Reviewing the submitted documents and Keeping up-to-date with the industry changes and any alterations to the immigration laws and Advising clients on medical checkups and any other procedures required
  • Assisting clients in finding appropriate courier facilities or with any other shipping requirements
  • Maintaining an accurate record and invoices for the services provided
  • Submitting documents to the respective authorities on behalf of clients
  • Keeping clients up-to-date with their immigration status and communicating any foreseeable delays
  • Cashier
  • Set up and stocking stations with all necessary supplies
  • Prepare food for service (e.g
  • Chopping vegetables, butchering meat, or preparing sauces)
  • Cook menu items in cooperation with the rest of the kitchen staff
  • Clean up station and take care of leftover food
  • Stock inventory appropriately
  • Cash handling
  • Conducting interviews
  • Training Employees
  • Inventory
  • Closing store
  • Deposits
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Shift Supervisor

Tim Hortons Waterloo
09.2019 - 05.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.

Shift Manager

Pizza Hut, FMI Inc
04.2019 - 08.2019
  • Running shift
  • Cash handling
  • Training new employees
  • Ensuring fast customer service
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Education

Mobile Solutions - Computer And Information Systems

Conestoga College
Doon, Ontario
04.2018

Computer science

Patiala Institute Of Engineering And Technology
Patiala, India
04.2016

Skills

  • TECHNICAL SKILLS
  • Web Designing
  • Database Management
  • Hardware
  • Cloud Computing
  • Android
  • Mysql
  • MS PROJECT
  • Microsoft Outlook
  • Microsoft Excel
  • MS word
  • MS PowerPoint
  • Notepad & Notepad
  • LANGUAGES
  • English
  • Hindi
  • Punjabi

Accomplishments

  • Cloud Computing
  • Java project certificate
  • Other Skills
  • Microsoft office: - Manage to make word documents and spreadsheets
  • Android : - Assignments in Android studio software
  • PHP, C#, JAVA, HTML Languages: - Assignments and projects like web pages and database connections
  • Web Designing: - Attractive web pages and mini web sites for college projects
  • Mysql: - Vast database knowledge and assignments in Mysql queries
  • Testing: - Software Testing like making test plans

Timeline

Customer Service Cashier

Scotiabank
10.2022 - 06.2023

Case Manager

Majorel
05.2022 - Current

Customer Service Representative

Momentum Money Financial Services
05.2020 - 06.2021

Shift Supervisor

Tim Hortons Waterloo
09.2019 - 05.2021

Shift Manager

Pizza Hut, FMI Inc
04.2019 - 08.2019

Mobile Solutions - Computer And Information Systems

Conestoga College

Computer science

Patiala Institute Of Engineering And Technology

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Sukhpal Kaur