Narine A. Ferguson
Ajax,ON
Summary
I am a motivated compassionate advocate for a diverse population. My skills and knowledge in crisis intervention, case management, and community outreach partnered with my interpersonal communication skills. I can eagerly demonstrate my leadership in Administrative and Conflict Resolution skills.
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Knowledgeable with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
27
27
years of professional experience
Work History
Case Manager
BELL CANADA
03.1998 - Current
- Process claims of property damage
- Investigate and compensate for Fraudulent account activities
- Coordinate exceptional care for preferred customers, such as sport stars and celebrities insuring privacy and confidentiality
- Follow up with clients to ensure quality and satisfaction
- Report status of VP escalations to Senior Manager and Director
- Manage executive level escalation with accuracy and adequate compensation
- Ordering Data equipment for Lifeline, Traffic lights, Gas stations, ATM machines
- Event coordination planning committee organizing events such as Santa Claus parade Bell float, Walk for Cancer
- Team BBQ’s and Toy Mountain donations
- Bell let’s talk
- My approach to event coordination emphasizes creativity, attention to detail
- Q & A tailgates, enabled me to address challenges effectively and create seamless events
- Teaching seniors how to use smartphones, tablets, and computers, as well as navigating social media, video calling, and online security basics
- Nutrition and personal trainer assistant
Education
Social Service Worker program -
Seneca College
11.2024
Electronics Technician Program -
Centennial College
01.2008
Skills
- Ability to manage multiple projects and priorities
- Excellent organizational skills
- Make key decisions
- Provide innovative value
- Provide solutions
- Provide recommendations
- MS Excel
- MS Word
- PowerPoint
- Strategic Communication Planning
- Event coordination
- Strong attention to detail
- Maintaining accurate client records
- Follow-ups
- Recognizing mental wellness
- Documentation proficiency
- Emotional awareness
- Patient support
- Staff education and training
Timeline
Case Manager
BELL CANADA
03.1998 - Current
Electronics Technician Program -
Centennial College
Social Service Worker program -
Seneca College
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