Susan Purchase
Shelburne,ON
Summary
Dynamic leader with a proven track record at PLASP Child Care Services, adept in program leadership and relationship building. Excelled in staff development, boosting productivity by fostering professional growth. Skilled in guest management and event billing, consistently enhancing customer satisfaction and loyalty. Achieved significant milestones by leveraging complex problem-solving and effective team supervision.
Overview
22
22
years of professional experience
Work History
Program Director
PLASP Child Care Services
04.2014 - 06.2023
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Provided ongoing direction and leadership for program operations.
Events Coordinator Manager
Church on The Queensway
01.2012 - 09.2014
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed 50 to 100 Volunteers.
- Created and printed Tickets.
- Generated Ticket Sales for Productions hosting over 2000 guests per event.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Owner of Orangeville Cash Flow
N/A
01.2001 - 04.2011
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Education
High School Diploma -
Gander Collegiate
Gander, NL06.1975
Skills
- Effective leader
- Administration knowledge
- Program Leadership
- Staff Development
- Training and mentoring
- Relationship Building
- Complex Problem-Solving
- Event Billing
- Guest Management
- Staff Oversight
- Team leadership and supervision
- Guest Relations
Languages
English
Native or Bilingual
Timeline
Program Director
PLASP Child Care Services
04.2014 - 06.2023
Events Coordinator Manager
Church on The Queensway
01.2012 - 09.2014
Owner of Orangeville Cash Flow
N/A
01.2001 - 04.2011
High School Diploma -
Gander Collegiate
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