Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Susan Nwachukwu

Pickering

Summary

Experienced Restaurant Manager and Supervisor with 2+ years of experience in the hospitality industry,

Proven success in driving customer satisfaction and increasing profits.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Supervisor

Jevenik
04.2022 - 09.2023
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Streamlined operations for increased efficiency by implementing staff training programs.
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Ensured guests are satisfied by assisting with serving, seating, and communicating with the kitchen, and striving to speak to all guests.

Restaurant Manager

Chicken Republic
01.2021 - 02.2022
  • I ensured overall customer satisfaction by implementing new service standards and staff training programs.
  • Greeted customers, provided friendly, welcoming customer service, and received 100% positive reviews on customer comment cards
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Supervised staff work, giving instructions for improvement, and reprimanding staff as needed.

Education

Bachelor of Science -

Columbus Central University School Of Medicine
Belize, Carribean
09.2021

High School Diploma -

Redeemers International School
Port Harcourt, NG
09.2013

Skills

  • Sales Operations
  • Service Quality Enhancements
  • Staff Management
  • Conflict Resolution
  • Health and Safety Standards
  • Customer Service

Languages

English
Native or Bilingual

Certification

Certified safety officer and supervisor, (GHSE and HSE).

Certificate in First Aid and AED

Timeline

Restaurant Supervisor

Jevenik
04.2022 - 09.2023

Restaurant Manager

Chicken Republic
01.2021 - 02.2022

Bachelor of Science -

Columbus Central University School Of Medicine

High School Diploma -

Redeemers International School

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Susan Nwachukwu