Service-centric Restaurant Supervisor with 3 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards.
Hi, I’m
MAYANK SINGH
Vancouver,BC
Summary
Overview
6
years of professional experience
1
Certification
Work History
Indian Tasty Bistro
Restaurant Supervisor
02.2025 - Current
Job overview
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Controlled expenses and boosted profitability by managing food and labor costs.
Gordon Ramsay Steak (Part-time)
Restaurant Server
11.2024 - Current
Job overview
- Provide high-level fine dining service in a premium, fast-paced environment, upholding the restaurant’s Michelin-star standards.
- Deliver expert menu knowledge, wine pairing recommendations, and tailored guest interactions to enhance overall dining experience.
- Handle VIP and high-profile clientele with discretion and professionalism.
- Collaborate with culinary and bar teams to ensure seamless service and guest satisfaction.
Vij’s
Restaurant Server
05.2024 - 01.2025
Job overview
- Delivered personalised and attentive service, enhancing customer satisfaction.
- Remember customer preferences and special requests, ensuring accuracy in orders and a tailored dining experience.
- Expertly recommended menu items based on customer preferences.
- Managed high-volume service efficiently, minimizing wait times.
India Chaat House
Restaurant Supervisor
01.2024 - 06.2024
Job overview
- Directed restaurant operations, overseeing staff hiring, training, scheduling, and performance management to ensure team efficiency.
- Managed budgeting, forecasting, and cost control measures to optimise profitability and revenue.
- Provided strong leadership and fostered a collaborative work environment focused on achieving organisational goals.
M Gallery Alwadi by Accor
F&B Supervisor
04.2022 - 02.2023
Job overview
- Utilised Microsoft Office and Adobe Creative Suite to collaborate with departmental leaders and achieve 8% growth in quarterly sales.
- Established organisational goals and strategic plans in collaboration with departmental leaders.
- Conducted routine and scheduled maintenance services.
Pullman Hotel and Resorts
F&B Captain
01.2020 - 03.2022
Job overview
- Delivered efficient and courteous customer service with excellent product knowledge in a fast-paced environment.
- Managed multiple tasks with adaptability and flexibility.
- Committed to ensuring excellent customer satisfaction through superior service.
Education
University Canada WestVancouver, BC
MASTER OF BUSINESS ADMINISTRATION
01.2025
University Overview
Mumbai University
BACHELOR OF SCIENCE from HOTEL & TOURISM MANAGEMENT
01.2018
University Overview
Skills
- Leadership and Team Management: Supervised and supported staff in their roles, developed training plans, and assisted in onboarding processes
- Customer Service Excellence: Managed complaints professionally, provided exceptional service, and analysed feedback for improvement strategies
- Food & Beverage Operations: Ensured adherence to food safety, sanitation, and hygiene standards; organised seating plans; and supervised daily operations
- Sales and Target Achievement: Contributed to meeting sales targets and restaurant objectives
- Effective Communication: Possessed excellent interpersonal and communication skills, fostering meaningful connections with patrons and colleagues
- Operational Efficiency: Delegated tasks and set priorities and goals to ensure the smooth functioning of daily operations
- Microsoft Office Suite
- Strategic Planning & Analysis
- Crisis Management
- Sales operations
Accomplishments
Accomplishments
- Supervised a team of 24 staff members.
- Achieved high customer satisfaction scores by supervising daily restaurant operations with accuracy and efficiency.
Languages
English
Full Professional
Hindi
Native or Bilingual
Certification
- Serve it Right 2024
- Certified Digital Marketing Professional, Digital Marketing Institute (DMI) 2024
- Certified Hospitality Supervisor 2022
Timeline
Restaurant Supervisor
Indian Tasty Bistro
02.2025 - Current
Restaurant Server
Gordon Ramsay Steak (Part-time)
11.2024 - Current
Restaurant Server
Vij’s
05.2024 - 01.2025
Restaurant Supervisor
India Chaat House
01.2024 - 06.2024
F&B Supervisor
M Gallery Alwadi by Accor
04.2022 - 02.2023
F&B Captain
Pullman Hotel and Resorts
01.2020 - 03.2022
Mumbai University
BACHELOR OF SCIENCE from HOTEL & TOURISM MANAGEMENT
University Canada West
MASTER OF BUSINESS ADMINISTRATION