Susan McKone
London,ON
Summary
Facility and Event Management Professional
Detail-oriented team player with 28 years of extensive experience in a dynamic and fast paced environment. Strong organizational and problem solving skills with an ability to handle multiple projects simultaneously with a accuracy.
Overview
28
28
years of professional experience
Work History
Manager, USC Reservations & Building Services
University Students Council, Western University
02.2020 - 03.2024
- Oversaw cleanliness, organization and security of common, public, and collaborative spaces within University Community Centre (UCC) in collaboration with Western Facilities Management, Western Food Services, Campus Security and other stakeholders in building.
- Administered and coordinated capital renovations and improvements to USC office, student programming, event, meeting and tenant space and communicated with all internal and external stakeholders; as well as on and off campus contractors/services providers in collaboration with Senior Manager, Building and Business Development.
- Ensured that all Western, USC and general health and safety standards and policies were upheld within UCC.
- Chaired UCC Coordinating Committee monthly basis.
- Coordinated maintenance & repair of USC facilities and office inventory
- Collaborated with USC Joint Health & Safety Committee to ensure facilities in adherence to all regulations.
- Maintained inventory of USC space and storage within UCC and provide usage reports.
- Approved, programmed, tracked & maintained key and card access for USC space for USC full and part-time staff.
- Communicated with tenants and coordinated access and maintenance of USC leased space in UCC.
- Oversaw and maintained the USC InfoSource, a full-service information desk, and USC Reservations, which coordinates and reserves the bookable USC commercial, display, event & meeting space.
- Drafted and updated USC Reservations policies and procedures with regards to space and event reservation and usage.
- Developed and ensured adherence to annual budget for USC InfoSource and USC Reservation in collaboration with Senior Manager, Building and Business Development.
- Supervised, trained and directed work of USC InfoSource Coordinator, USC Reservations Coordinator, USC Building and Event staff, USC Reservations and USC InfoSource desk staff.
- Advised and collaborated with USC departments, key USC individuals, external vendors, partners & service providers concerning event reservations, approvals, logistics and execution of over 6000 bookings per year through event management system.
- Resolved disputes as they arise regarding all aspects of approval, logistic and execution of events in USC bookable space.
Coordinator, USC Reservations & Building Services
University Students Council, Western University
01.2006 - 02.2020
- Coordinated the reservation of the USC commercial, display, event & meeting space through an event management system.
- Consulted and negotiated with off campus clients, vendors, on campus student groups/clubs and Western departments & faculties to determine event vision, solutions, costs and determine appropriate space and equipment requirements.
- Managed and ensured the set up, execution, reconciliation and invoicing of regular events and reservations in USC bookable space in consultation and collaboration with USC departments, external with vendors, partners & service providers.
- Supervised, trained and directed work of USC Building and Event staff and USC Reservations, Western Connections and Mustang Central desk staff.
- Prepared payroll submission for USC Building and Event Staff and USC Reservations, Western Connections and Mustang Central desk staff.
- Maintained daily/weekly/monthly/yearly reservation schedule and usage reports for USC bookable space.
- Ensured cleanliness and organization of common, public, and collaborative spaces within University Community Centre (UCC) in collaboration with Western Facilities Management, Western Food Services and other stakeholders in building.
- Ensured that all Western, USC and general health and safety standards and policies are upheld within UCC.
- Coordinated maintenance and repair of all USC facilities and office inventory.
- Maintained of USC space and storage within UCC and provide usage reports.
- Programmed, tracked & maintained key and card access to USC space for USC full and part-time staff.
- Drafted and updated USC Reservations policies and procedures with regards to space and event reservations and usage.
- Provided information and regular reports to managers to ensure adherence to established budgetary targets.
USC Reservations Assistant
University Students Council, Western University
11.2002 - 01.2006
General Office Assistant/Council Secretary
University Students Council, Western University
10.1995 - 11.2002
Education
Diploma - Legal Secretarial
Certificate - Introduction To Labour Relations
Certificate - Conflict Resolution
Certificate - Motivation For Superior Performance
Certificate - Leadership And Management
Skills
- Project Management
- Operations Management
- Complex Problem-Solving
- Team Collaboration
- Staff Training and Development
- Policy Implementation
- Interpersonal Skills
- Verbal and written communication
Timeline
Manager, USC Reservations & Building Services - University Students Council, Western University
02.2020 - 03.2024
Coordinator, USC Reservations & Building Services - University Students Council, Western University
01.2006 - 02.2020
USC Reservations Assistant - University Students Council, Western University
11.2002 - 01.2006
General Office Assistant/Council Secretary - University Students Council, Western University
10.1995 - 11.2002
Toronto School Of Business - Diploma, Legal Secretarial
Western University Continuing Education - Certificate, Introduction To Labour Relations
Western University Continuing Education, - Certificate, Conflict Resolution
Western University Continuing Education - Certificate, Motivation For Superior Performance
Western University Continuing Education - Certificate, Leadership And Management
Volunteer Affiliations:
Musical Theatre Productions: Past President & Member of Board of Directors, Producer, Performer
London Community Players; Performer, Director, Volunteer
Volunteer Affiliations:
Musical Theatre Productions: Past President & Member of Board of Directors, Producer, Performer
London Community Players; Performer, Director, Volunteer
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