Summary
Work History
Education
Skills
Interests
Timeline
Susan McKone

Susan McKone

London,Ontario

Summary

A detail-oriented team player with 30 years of extensive experience in administrative, facility, and event management. Thrives in dynamic and fast-paced environments, utilizing strong organizational and problem-solving skills to handle multiple projects simultaneously with accuracy.

Work History

MANAGER, USC RESERVATIONS & BUILDING SERVICES

University Students Council
  • Responsible for operational and fiscal oversight of USC Reservations , a department responsible for the maintenance and coordination of all USC offices and storage and USC & University Community Centre (UCC) bookable meeting, display and event space.
  • Responsible for operational and fiscal oversight of USC InfoSource, a full-service information desk providing space booking support, assistance with on an off campus inquiries, and the sale of USC merchandise.
  • Supervised and guided the work of Reservations Coordinator and InfoSource Coordinator
  • Maintained oversight over approximately 6000 reservation requests and events per year. This included consultation with the Reservation Coordinator, and clients to determine all event requirements and the coordination of all required internal and external event service providers for successful outcomes.
  • Maintained oversight of the UCC to uphold all applicable USC, Western and all health and safety standards.
  • Coordinated building security and staff and client access to USC space.
    Ensured the cleanliness and organization of the USC and UCC common, public and collaborative spaces. Liaised with Western’s Facilities Management, Campus Safety and external security providers.
  • Administered and coordinated capital improvements to USC office, student programming, event, meeting and tenant space. Communicated with all internal and external stakeholders; as well as on and off campus contractors/services providers in collaboration with Senior Manager, Building and Business Development.

COORDINATOR, USC RESERVATIONS & BUILDING SERVICES

University Students Council
  • Responsible for operational and fiscal oversight of USC Reservations, a department responsible for the maintenance and coordination of all USC offices and storage and USC & University Community Centre's (UCC) bookable meeting, display and event space.
  • Processed and maintained oversight over approximately 6000 reservation requests and events per year. This included consultation with clients to determine all event requirements and the coordination of all required internal and external event service providers for successful outcomes.
  • Directed, scheduled and supervised the work of part-time student building and event staff responsible for the daily set up and strike of displays and events and information desk staff.
  • Liaised and negotiated with external vendors and commercial partners booking space in the UCC Atrium and Concrete Beach.
  • Maintained oversight of the UCC to uphold all applicable USC, Western and all health and safety standards.
  • Coordinated building security and staff and client access to USC space.
  • Ensured the cleanliness and organization of the USC and UCC common, public and collaborative spaces. Liaised with Western’s Facilities Management, Campus Safety and external security providers.
  • Management of the USC InfoSource. This included the direction, scheduling and supervision of the student desk staff and Reservation Clerk.
  • Administration and reporting of Greyhound and London Transit ticket sales as well and various event tickets sales for events on campus.

USC RESERVATIONS ASSISTANT

University Students Council
  • Monitored and ensured the daily set up & execution of events within the UCC in consultation and collaboration with USC departments, external vendors, partners & service providers
  • Reconciled & invoiced events
  • Trained and directed work of USC Reservation Staff
  • Prepared payroll for part-time building, event & desk staff
  • Maintained reservation schedule & usage reports for USC bookable space
  • Monitored & reported on cleanliness & organization of common, public, and collaborative spaces within UCC
  • Maintained list of USC space and storage UCC and provided usage reports
  • Assisted in the programming, maintenance of key and card access to USC space for USC full/part-time staff
  • Ensured adherence to all applicable Western, USC & Health & Safety policies & regulations

Administrative Assistant, Council Secretary

University Students Council, Western University
  • Provided administrative support to ensure efficient operation of the USC office.
  • Answered the telephone, scheduled meetings, and supported visitors.
  • Carried out administrative duties such as filing, typing, copying, binding, scanning etc.
  • Made travel arrangements such as booking flights, cars, and hotel or restaurant reservations.
  • Exhibited polite and professional communication via phone, email, and mail.
  • Supported team by performing tasks related to the organization & communication to their constituents.
  • Ensured proper operation & maintenance of equipment including scheduling repairs, maintaining equipment inventories & evaluating new equipment & techniques.
  • Provided information by answering questions and requests.
  • Maintained office supplies’ inventory levels, anticipating needed supplies, placing & expediting orders for supplies.
  • Ensured all necessary administrative governance tasks were completed for Council.
  • Maintained records for Council Executive, Councillors, Committees, appointed Student Portfolio Coordinators & Volunteers.
  • Prepared & distributed of Notices of Council Meetings.
  • Prepared & distributed Council Meeting Packages.
  • Recorded, drafted & distributed Council Minutes for approval.
  • Maintained Council calendar and coordinated & supported Council Committee Meetings.

LEGAL SECRETARY

Harrison Elwood
  • Company Overview: London, Ontario
  • London, Ontario

TRAINER, LEGAL APPLICATION SOFTWARE

CakeWare
  • Company Overview: London, Ontario
  • London, Ontario

LEGAL SECRETARY

Shephard McKenzie
  • Company Overview: London, Ontario
  • London, Ontario

Education

Diploma - Legal Secretarial

Toronto School Of Business, Toronto, Ontario

Certificate - Motivation For Superior Performance

Western University Continuing Education, London, Ontario

Certificate - Emotional Intelligence

Western University Continuing Education, London, Ontario

The Effective Leader

Western University Continuing Education, London, Ontario

Skills

  • Project Management
  • Operations Management
  • Complex Problem-Solving
  • Team Collaboration
  • Staff Training and Development
  • Policy Implementation
  • Interpersonal Skills
  • Verbal and Written Communication
  • Adaptability and Flexibility
  • Relationship Building
  • Initiative and Action
  • Administrative Excellence

Interests

Expressing my creativity has always recharged my battery I have been an avid performer, producer and director for various community theatre groups over the years Musical Theatre is my passion I am an event planner at heart and enjoy creating special and everyday celebration for friends and family I love stories whether it be on film or on the page I enjoy watching sports, especially tennis and a good Formula I race I have recently been hooked on Pickleball

Timeline

LEGAL SECRETARY - Harrison Elwood
TRAINER, LEGAL APPLICATION SOFTWARE - CakeWare
LEGAL SECRETARY - Shephard McKenzie
MANAGER, USC RESERVATIONS & BUILDING SERVICES - University Students Council
COORDINATOR, USC RESERVATIONS & BUILDING SERVICES - University Students Council
USC RESERVATIONS ASSISTANT - University Students Council
Administrative Assistant, Council Secretary - University Students Council, Western University
Toronto School Of Business - Diploma, Legal Secretarial
Western University Continuing Education - Certificate, Motivation For Superior Performance
Western University Continuing Education - Certificate, Emotional Intelligence
Western University Continuing Education - , The Effective Leader

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Susan McKone