Jamie Armer
West Kelowna,Canada
Summary
Dynamic management professional with over 25 years of extensive experience in diverse environments. Strong ability to adapt and thrive while fostering personal and professional growth for team members. Committed to continuous learning and improvement, consistently seeking innovative solutions to drive organizational success. Results-oriented leader dedicated to cultivating high-performing teams and achieving strategic objectives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Manager, Land & Building Services
University of British Columbia Okanagan
Kelowna, BC
07.2019 - Current
- Led departmental initiatives to enhance operational efficiency and improve service delivery.
- Developed strategic plans aligning resources with institutional goals and objectives.
- Mentored staff in best practices, fostering a collaborative and high-performance culture.
- Implemented process improvements resulting in streamlined workflows across various departments.
- Analyzed performance metrics to inform decision-making and drive continuous improvement efforts.
- Coordinated cross-functional teams to execute projects effectively and meet deadlines consistently.
- Managed budget allocations, ensuring optimal use of resources within operational frameworks.
- Facilitated training programs aimed at enhancing staff skills and professional development opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Manager, Administration & Operations
Faculty of Health & Social Development / University of British Columbia
Kelowna, BC, Canada
01.2017 - Current
- Manage a team of 4 AAPS and 10 BCGEU staff including performing reviews and providing constructive feedback, training and development
- Work closely with the Dean to establish priorities, projects for initiation, identify problems and potential conflicts and to explore new opportunities. Member of Dean's Executive committee
- Project manage all small, medium and large scale faculty-wide initiatives (Moves, renovations, new buildings, space utilization)
- Work to support research activities within the faculty (space, equipment, support, finances, salaries)
- Work to identify new academic opportunities - collaboration, partnerships, new programs
- Manage financial activities relating to projects (create budgets, approve expenditures, reconcile, review and report)
- Manage all human resource issues for the faculty (hiring, performance management, terminations)
- Manage the Appointment, Re-appointment, Promotion & Tenure process for all faculty members
- Contact: Gord Binsted – gordon.binsted@ubc.ca
Faculty Administrator
Faculty of Health & Social Development / University of British Columbia
Kelowna, BC, Canada
09.2013 - 01.2017
- Manage a team of seven administrators including training, attendance, performance and development
- Lead faculty-wide projects
- Complete all HR related processes related to hiring, performance management and termination
- Review finances and guide expenditures
- Update policy and procedures for faculty
- Contact: Gord Binsted – gordon.binsted@ubc.ca
Branch Manager
South Okanagan Branch - BC SPCA
Penticton, BC, Canada
10.2012 - 09.2013
- Responsible for all operation and budgetary elements of the branch including staffing, animal welfare, fundraising, volunteers, events and training. Assessment of animals, adoption matching and decision making regarding treatment options for sick animals.
- Contact: Tracey Westmoreland – twestmoreland@spca.bc.ca
Assistant Branch Manager
Kelowna Branch - BC SPCA
Kelowna, BC, Canada
12.2011 - 10.2012
- First job in Canada. Deputised for the branch manager, managed staff and volunteers, managed office and animal welfare training and organised events. Assessed dogs temperaments to establish suitability for adoption. Matched animals to applicants.
- Contact: Sean Hogan – shogan@spca.bc.ca
Facilities Manager
Pinsent Masons LLP
Birmingham, UK
04.2004 - 04.2011
- Managed all service elements for the second largest office of the firm. Security, Hospitality, Catering, Mailroom, Maintenance, Facilities, Moves, Renovations and Health & Safety
- Project Managed introduction of ISO9001 and ISO14001 Quality and Environmental accreditations.
- Top 15 Corporate Law Firm
Assistant Branch Manager / Receiving & Replenishment Supervisor
AAH Pharmaceuticals
Birmingham, England
07.2001 - 04.2004
- Manged stock levels ($50m average daily stock level). Introduced new systems to enable orders to picked more efficiently and errors and omissions to drop. Project Managed introduction of ISO9001 Quality Control and Customer Service system.
Education
Management
University of British Columbia
Kelowna, BC07-2024
Masters of Management - Management
University of British Columbia
Kelowna, BC07-2024
Skills
- Project Management
- People Management
- Change Management
- Staff Development
- Facilities Management
- Negotiation
- Problem Solving
- Team Work
- Process Management
- Business Analysis
- Communication
- Systems Audit
- Space Planning
- Administration
- Collaboration
- University Experience
- Leadership
Accomplishments
Significantly increased personal portfolio to enable managment staffing reduction.
Managed period of financial constraint without reducing service level.
Nationally recognized for work on recent Custodial RFP.
Languages
English
Native or Bilingual
Certification
- Project Management in FM (The Professional Facilities Manager) (04/2004 – 04/2010) The British Institute of Facilities Management
- Certificate in Management (03/2003 – 03/2004) The Open University
- NEBOSH General Certificate in Occupation Health & Safety (09/2007 – 07/2008) Institute Of Occupational Safety & Health
Timeline
Manager, Land & Building Services
University of British Columbia Okanagan
07.2019 - Current
Manager, Administration & Operations
Faculty of Health & Social Development / University of British Columbia
01.2017 - Current
Faculty Administrator
Faculty of Health & Social Development / University of British Columbia
09.2013 - 01.2017
Branch Manager
South Okanagan Branch - BC SPCA
10.2012 - 09.2013
Assistant Branch Manager
Kelowna Branch - BC SPCA
12.2011 - 10.2012
Facilities Manager
Pinsent Masons LLP
04.2004 - 04.2011
Assistant Branch Manager / Receiving & Replenishment Supervisor
AAH Pharmaceuticals
07.2001 - 04.2004
Management
University of British Columbia
Masters of Management - Management
University of British Columbia