Susan Knight
Winnipeg,Manitoba
Summary
Highly motivated team player with a passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
29
29
years of professional experience
Work History
Educational Assistant
Louis Riel School Division
09.2013 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented data-driven instruction, analyzing assessment results to inform future lesson planning and instructional practices.
Clerical Substitute
Louis Riel School Division
05.2010 - Current
- Provided reliable support for staff members by performing various administrative tasks during their absence.
- Contributed to a positive work environment through professional communication and strong teamwork skills.
Educational Assistant-Term
Louis Riel School Division
10.2011 - 06.2012
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
Customer Service Representative
Royal Bank of Canada
01.1995 - 01.2000
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
Education
Human Resource Management Diploma
University of Winnipeg
Winnipeg, MB12.2024
Bachelor of Arts - Criminology
University of Manitoba
Winnipeg, MB01.1993
Skills
- Interpersonal skills
- Active listening
- Decision-making
- Adaptability
- Customer service orientation
- Client confidentiality
- Multitasking
- Attention to detail
Volunteer Positions
- President, Highbury Parent Association, 2008- 2010
- Treasurer, Highbury Parent Association, 2007- 2008
- Co-Chair, Highbury Playground Renewal Committee, 2007 -2010
- Mini soccer Convener, Dakota Community Center, 2004-2009
- Volleyball coach, Highbury school, 2010-2014
- Volleyball coach, H.S. Paul school, 2014
- Basketball coach, Highbury school, 2012, 2018
- Dakota Safe grad committee chair, 2016, 2018
References
- Jordan Falconer, (204) 509-3861
- Reno Gerl, (204) 228-9974
- Tannis Steiman, (204) 891-4526
Timeline
Educational Assistant
Louis Riel School Division
09.2013 - Current
Educational Assistant-Term
Louis Riel School Division
10.2011 - 06.2012
Clerical Substitute
Louis Riel School Division
05.2010 - Current
Customer Service Representative
Royal Bank of Canada
01.1995 - 01.2000
Human Resource Management Diploma
University of Winnipeg
Bachelor of Arts - Criminology
University of Manitoba
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