Susan Jeppesen
Continuing Care Aide
Saskatoon,SK
Summary
Certified Nursing Assistant offering 20 years of experience in healthcare environments. Promotes time-management skills, compassionate bedside manner and astute observational ability. Knowledgeable about mobility assistance and patient hygiene needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
28
28
years of professional experience
Work History
Continuing Care Assistant
Saskatoon Health Authority
Saskatoon , SK
12.2003 - Current
- Maintained patient records including medical history, treatments administered and progress notes.
- Observed changes in patient's condition or behavior and reported any concerns to supervisor or physician.
- Assisted with activities of daily living toileting, transferring from bed to wheelchair, eating,ambulation and all personal care duties.
- Answered call lights promptly to attend to resident and patient needs in a timely manner.
- Provided emotional support for residents and patients who were experiencing distress or anxiety related to illness or hospitalization.
- Encouraged independence among residents and patients while providing assistance when needed.
- Responded quickly in emergency situations following appropriate protocols for each situation.
- Attended team meetings regularly to discuss individual cases and plan care strategies.
- Communicated effectively with families of residents and patients regarding changes in condition or other pertinent information.
- Developed positive relationships with residents and patients through compassionate interactions.
- Provided guidance on safety measures within the facility environment.
- Assisted nursing staff with various tasks related to patient care including wound dressing changes.
- Collaborated closely with interdisciplinary healthcare teams to ensure quality patient outcomes.
- Assisted residents in preparing for activities and social programs.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Various Retail Stores
SASKATOON,SK
01.1996 - 12.2002
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Merchandising the departments
- Cash/returns
- shipping and receiving.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Home Care/Special Care Aide Program
Saskatchewan Institute of Applied Sciences and Technology
Saskatoon, SK04-2004
GED -
An Department of Learning
Saskatoon, SK04-2003
Skills
- TLR training 2024
- WHIMS 2024
- GPA 2024
- Food Safe Certified
Affiliations
- I love to garden
- enjoy the company of my three dogs
- love the outdoors
Timeline
Continuing Care Assistant
Saskatoon Health Authority
12.2003 - Current
Customer Service Representative
Various Retail Stores
01.1996 - 12.2002
Home Care/Special Care Aide Program
Saskatchewan Institute of Applied Sciences and Technology
GED -
An Department of Learning
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