Surender Sharma
Toronto
Summary
Customer service experience includes maintaining store equipment and ensuring operational efficiency of POS systems. Developed and implemented strategies that enhanced customer satisfaction and loyalty, resulting in improved sales performance. Managed inventory transactions accurately and processed returns while fostering positive relationships with customers. Demonstrated strong analytical skills by identifying cost-saving opportunities through financial data analysis.
Overview
4
4
years of professional experience
Work History
Retail Store Supervisor
Petro canada
Toronto
10.2023 - 01.2025
- Ensured proper maintenance of store equipment including POS systems, shelving units, refrigerators, were kept up-to-date .
- Developed strategies to increase customer satisfaction, loyalty, and sales.
- Maintained accurate records of inventory transactions and processed returns and exchanges.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Established strong relationships with local businesses in order to promote cross-promotional activities .
- Coached, trained, and motivated employees to ensure effective team performance.
- Coordinated special events such as in-store demonstrations or promotional campaigns .
- Resolved customer complaints in a timely manner while maintaining positive relationships.
Door-to-Door Sales Representative
Telus
Etobicoke
03.2021 - 09.2023
- Maintained accurate records of sales activity using computer software programs.
- Greeted customers at their door and introduced myself.
- Implemented effective strategies to increase customer retention rates.
- Developed relationships with key decision makers within target accounts.
- Confirmed customer satisfaction with all aspects of sales process, including delivery time frames and price points.
- Provided detailed information about the products being sold and answered customer questions.
- Attended weekly team meetings to discuss sales strategies and targets.
- Resolved customer complaints in an efficient manner while maintaining a positive relationship with them.
Education
Diploma - Flight Attendants And Cabin Management
Seneca College of Applied Arts And Technology
North York, None08-2023
Skills
- Equipment maintenance
- Inventory management
- Financial analysis
- Customer service
- Sales strategy
- Team building
Timeline
Retail Store Supervisor
Petro canada
10.2023 - 01.2025
Door-to-Door Sales Representative
Telus
03.2021 - 09.2023
Diploma - Flight Attendants And Cabin Management
Seneca College of Applied Arts And Technology