Emmanuel Awele BENYE
Field Specialist
Moncton, NB,CA
Summary
Experienced Field Service Technician with a strong background in installation, maintenance, and customer support across industrial and operational environments. Skilled in managing service cases, troubleshooting technical issues, and optimizing service efficiencies to enhance customer satisfaction.
Proven ability to coordinate logistics, oversee installations, and provide hands-on training to ensure seamless operations.
Proficient in Microsoft Office (Excel, Word, PowerPoint) for data analysis and reporting.
A proactive problem solver with a strong commitment to safety, compliance, and operational excellence.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Retail Store Supervisor
Value Village
08.2024 - Current
- Use the "Stock on Hand Forecasting Tool" to predict total donation volume, ensuring forecasts accurately reflect current trends and patterns for effective inventory management.
- Supervise and lead a team of front sales associates and CDC ambassadors, providing guidance, support, and coaching to ensure individual and team success.
- Collaborate with production and store managers to manage donation volume, maintaining a manageable supply flow that aligns with operational needs.
- Train and oversee CDC Ambassadors, managing recruitment, performance, and development while handling counseling, performance reviews, and issue resolution to foster growth and productivity.
- Resolved escalated customer complaints with professionalism and empathy, preserving brand reputation and ensuring loyalty among patrons.
- Conduct regular team meetings to review performance, discuss challenges, and implement action plans, driving continuous improvement and aligning goals with organizational priorities.
Store Processing Associate.
Value Village
08.2023 - 08.2024
- Efficiently processed incoming donations with precision.
- Maximized sales through creative merchandise presentations.
- Provided outstanding customer service, receiving commendations.
- Ensured quality control, reducing returns and complaints by 25%.
- Collaborated with the team to set daily goals and create a clean workspace.
- Adhered to safety protocols, reducing incidents by 50%.
- Trained new team members, fostering a culture of continuous improvement.
Operations Supervisor.
Pan Ocean Oil Corporation Nig. Ltd.
08.2022 - 08.2023
- Directed day-to-day operations at a gas processing plant, using DeltaV systems to monitor and control processes, ensuring smooth performance in cryogenics, fractionation, and gas compression.
- Managed a team of operators, providing training, coaching, and support to enhance team performance and operational reliability.
- Increased plant uptime to over 95%, leading to significant cost savings and improved equipment availability.
- Led root cause analyses to address operational challenges, reducing downtime by 25% and enhancing safety and efficiency.
- Maintained a safe working environment by overseeing compliance with safety procedures, completing hazard assessments, and coordinating training.
Control Room Operator
Pan Ocean Oil Corporation Nig. Ltd.
08.2017 - 07.2022
- Operated and monitored plant systems via DCS, achieving 99% uptime and consistently meeting production targets.
- Adhered to strict safety protocols and standards, resulting in zero lost time injuries (LTI) throughout the role.
- Conducted equipment checks and worked closely with maintenance teams to minimize disruptions and improve system reliability.
- Identified and resolved process upsets efficiently, contributing to seamless operations and optimized production.
Field Operator
Pan Ocean Oil Corporation Nig. Ltd.
07.2010 - 07.2017
- Executed proactive maintenance strategies, cutting equipment downtime by 20% and enhancing reliability.
- Solved critical operational issues with strong troubleshooting skills, reducing production downtime by 25%.
- Took charge during emergencies, ensuring team safety while minimizing operational disruptions, earning recognition from leadership.
- Documented and filed work orders covering equipment movements and labor hours and identified damages.
Installation and Commissioning Engineer
Pan Ocean Oil Corporation Nig. Ltd.
08.2008 - 06.2010
- Managed multiple projects simultaneously, meeting deadlines while maintaining high-quality work standards.
- Displayed strong communication and interpersonal skills while visiting clients and job sites, minimizing delays and cost overruns while working closely with operations and maintenance staff to ensure a smooth handover of systems during the transition from commissioning to production.
Education
Higher National Diploma (HND) - HND Mechanical Engineering Technology
Federal Polytechnic Auchi
Auchi, Edo State, Nigeria National Diploma (ND) - ND Mechanical Engineering Technology
Federal Polytechnic Auchi
Auchi, Edo State, Nigeria Skills
- Gas plant operations: Startup, shutdown, and troubleshooting
- Distributed Control Systems (DeltaV, PLC)
- Natural gas compression, dehydration, and fractionation
- Safety compliance (LOTO, hazard assessments, incident reporting)
- Team leadership and workforce development
- Process optimization and root cause analysis
- MS Office and operational documentation
- Hand and Power tool operation
- Blueprint reading
- Mechanical and Electrical troubleshooting
- Equipment assembly
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeInternshipContract WorkPart TimeWork Location
On-SiteHybridImportant To Me
Company CultureWork-life balancePersonal development programsHealthcare benefitsTeam Building / Company RetreatsStock Options / Equity / Profit SharingPaid time offCareer advancementPaid sick leaveFlexible work hoursInterests
Building Construction
Plant Construction
Furnishing and Interior design
Woodworking
Accomplishments
- Collaborated with team of Engineers in the design development, construction and commissioning of a Gas Processing Plant.
- Supervised team of 8 operation staff members, 4 operator per shift.
- Documented and resolved root cause analysis which led to resolving an incident investigation.
Timeline
Retail Store Supervisor
Value Village
08.2024 - Current
Store Processing Associate.
Value Village
08.2023 - 08.2024
Operations Supervisor.
Pan Ocean Oil Corporation Nig. Ltd.
08.2022 - 08.2023
Control Room Operator
Pan Ocean Oil Corporation Nig. Ltd.
08.2017 - 07.2022
Field Operator
Pan Ocean Oil Corporation Nig. Ltd.
07.2010 - 07.2017
Installation and Commissioning Engineer
Pan Ocean Oil Corporation Nig. Ltd.
08.2008 - 06.2010
Higher National Diploma (HND) - HND Mechanical Engineering Technology
Federal Polytechnic Auchi
National Diploma (ND) - ND Mechanical Engineering Technology
Federal Polytechnic Auchi
Certification
- Lockout/Tagout (LOTO) Compliance
- Hazard Assessment and Safety Documentation
- Process Control System Training (DeltaV, PLC)
- First Aid and Emergency Response
Similar Profiles
Andrea Deres MegyerineAndrea Deres Megyerine
Pricer at Value VillagePricer at Value Village
Surbhi GargSurbhi Garg
Sorting Associate at Value VillageSorting Associate at Value Village
Peter KriskoPeter Krisko
Customer Donations Coordinator at Value VillageCustomer Donations Coordinator at Value Village